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Spanish Speaking IVR QA - Charlotte, NC
Ref No.: 18-02484
Location: Charlotte, North Carolina
Job Title                    : Spanish Speaking IVR QA
Location                    : Charlotte, NC or AZ
Position Type           : Contract
Rate                           : Doe
 
No Visa sponsorship available for this Job - no third party C2C agencies.
 
Job Description:
  • Senior IVR project lead, providing team and project support for IVR, utilizing a thorough understanding of applicable technology, tools and existing designs.
  • Analyzes highly complex business requirements, designs and writes technical scripts and scenarios.
  • Acts as an expert technical resource for analysis efforts.
  • Verifies program logic by overseeing the preparation of test data, testing and overall systems testing.
  • Develops new documentation.
  • Leads projects, manages the work of less experienced staff.
  • Assures quality, security and compliance requirements are met for supported area and oversees creation of or updates to and testing of the business continuation plan.: 7+ years application testing project lead experience.
  • Candidate MUST be bilingual in English and Spanish, (not just studied Spanish, but speaks the language fluently) Candidate must have Client ALM script writing & execution experience Candidate must have Speech IVR experience Voice Biometrics a Plus Banking or financial background a Plus PinDrop experience a Plus.