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Business Support Engineer-Dallas, TX (Irving) or Redmond, WA
Ref No.: 18-02342
Location: Dallas, (Irving) or Redmond, Texas
Business Support Engineer
Location               : Dallas, TX (Irving) or Redmond, WA
Duration              : 18 months
Rate                       : DOE
US Citizen, Green Card, TN, GC EAD only No Third-party agencies.
Corp to corp available.
Ø  In-depth understanding and experience with VoIP technologies, protocols (such as SIP, RTP) and products is ideal but not required
Ø  The ideal candidate will have a four year degree in C.S. or E.E. and a minimum of three years product support experience or the equivalent in work experience.
Ø  Prior knowledge of Skype for Business or Office Communications Server is ideal
Ø  Programming and debugging skills are a plus but not required. The ability to read and analyze network traces is ideal.
Ø  Minimum of 3 years of experience in systems development, network operations, software support or I.T. consulting.
Ø  Solid understanding of client/server, networking, and Internet technologies fundamentals.
Ø  Previous experience deploying, administrating and/or supporting an enterprise instant messaging, real time communications solution or enterprise messaging solution such as OCS/Skype for Business, Jabber, Exchange, Cisco WebEx
Ø  Initiative to develop expertise on new technologies beyond provided classroom training.
Ø  Candidates with strong and lengthy experience in supporting complex, enterprise networking products and networking operating systems (preferably Windows Server but not limited to) for 3 years or more will be considered even when the above qualifications may not all be present.
Ø  A strong understanding of Networking fundamentals such as Routing & Switching Protocols, TCP/IP, QoS, VLANs, DNS and WAN protocols and technologies Full Microsoft certifications for the products we support is required within one year of employment.
Ø  Candidates must also have strong customer service, accurate and logical problem solving, communication skills, and the ability to work in a team environment.
Ø  Strong ability to interact and communicate with groups outside the support engineer's immediate workgroup.