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Skype for Business Support Engineer - Dallas, TX (Irving) or Redmond, WA
Ref No.: 18-02187
Location: Dallas, Texas
Job Title: Skype for Business Support Engineer
Location: Dallas, TX (Irving) or Redmond, WA
Position Type: Contract
Rate: DOE

No Visa Sponsorship available for this position - No third parties Agencies or Corp to Corp

  • In-depth understanding and experience with VoIP technologies, protocols (such as SIP, RTP) and products is ideal but not required
  • The ideal candidate will have a four year degree in C.S. or E.E. and a minimum of three years product support experience or the equivalent in work experience.
  • Prior knowledge of Skype for Business or Office Communications Server is ideal
  • Programming and debugging skills are a plus but not required. The ability to read and analyze network traces is ideal.
  • Minimum of 3 years of experience in systems development, network operations, software support or I.T. consulting.
  • Solid understanding of client/server, networking, and Internet technologies fundamentals.
  • Previous experience deploying, administrating and/or supporting an enterprise instant messaging, real time communications solution or enterprise messaging solution such as OCS/Skype for Business, Jabber, Exchange, Cisco WebEX
  • Initiative to develop expertise on new technologies beyond provided classroom training.
  • Candidates with strong and lengthy experience in supporting complex, enterprise networking products and networking operating systems (preferably Windows Server but not limited to) for 3 years or more will be considered even when the above qualifications may not all be present.
  • A strong understanding of Networking fundamentals such as Routing & Switching Protocols, TCP/IP, QoS, VLANs, DNS and WAN protocols and technologies Full Microsoft certifications for the products we support is required within one year of employment.
  • Candidates must also have strong customer service, accurate and logical problem solving, communication skills, and the ability to work in a team environment.
  • Strong ability to interact and communicate with groups outside the support engineer's immediate workgroup.