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OSP PM - Round Rock, TX
Ref No.: 18-01863
Location: Round Rock, Texas
Job Title: OSP PM
Location: Round Rock, TX
Position Type: Contract
Rate: DOE

US Citizen, Green Card, GC EAD and TN

Job Description:
  • Ideal candidate is a project manager that can lead implementation of infrastructure and call routing changes to a designated Outsourced Service Providers for a large contact center customer.
  • Previous experience working with telecom carriers to implement new or upgrade current MPLS circuits is a must
  • General knowledge of contact center call flow routing is a must
  • Strong project management skills shall include project schedule creation, risk and issues tracking and mitigation
Day to Day Activities:
  • Need a senior level PM for high visibility project to implement IVR Automation globally
  • Will work closely with the business supporting Services Deployment and Support. Good communication and clear expectation setting are required.
  • Will work with voice engineers for current capacity and design of the voice call transport
  • Will work with Dell developers for business requested ACD call flow and ICM routing changes
Must Have:
  • Avaya ACD and Cisco ICM knowledge
  • Previous experience with OSP setup and company agent / call transition to the OSP
  • Experienced PM skills especially, schedule management and risk management
  • Knowledge of server provisioning
  • US location, Austin, TX preferred
  • Experience with Citrix or other Virtual Desktop Infrastructure solution a plus