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Genesys Consultant - Charlotte, NC / Phoenix, AZ / Minneapolis, MN / Des Moines, IA / San Francisco
Ref No.: 18-01380
Location: BrookfieldCharlotte, NC / Phoenix, AZ / Minneapolis, MN / Des Moines, IA / San Francisco, CA / San A, Wisconsin
Job Title : Genesys Consultant
Location : Charlotte, NC / Phoenix, AZ / Minneapolis, MN / Des Moines, IA / San Francisco, CA / San Antonio, TX / Denver, CO
Rate : DOE
Position Type : 2 year contract

(US CITIZEN, GC. GC-EAD, H4 EAD preferred)

No Third party C2C

Job Description

Ownership of full Genesys development cycle in support of small enhancements and large project initiatives for diverse lines of business
  • Translation of business requirements into a Technical Specification Design document
  • Interaction Routing Designer (IRD) tool used to create and maintain routing strategies in-line with an enterprise code standard
  • Utilization of Configuration Management Environment (CME) transaction list objects to configure options in support of the routing strategies
  • Perform full unit testing in development lab environment and support QA team in setup and configuration of lab components
  • Conduct peer code reviews and formal hand-off of code to QA
  • Create formal documentation (standard Production Installation Document) depicting steps involved to implement code and supporting configuration into production, description of all changes, and testing considerations
  • Support of Systems Integration Testing and User Acceptance Testing
  • The senior level developer will coach less experienced members of the internal CTI Development team to ensure knowledge share and adherence to coding standards
  • Provide Tier 3 support of the production environment to troubleshoot and resolve routing issues