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IT - Technology Lead | Service Management | ITIL - Irvine, CA.
Ref No.: 18-01349
Location: Irvine, California
Position : IT - Technology Lead | Service Management | ITIL
Location : Irvine, CA.
Duration : Contract
Rate : DOE


US Citizen, Green Card, H4 EAD only
C2C available for US Citizen and Green Card only (no EAD for C2C)

Skill Requirements:
· Extensive knowledge and handson in ServiceNow setup and configuration.
· Implemented the configuration of PPM (project and portfolio management) capabilities in ServiceNow like Project Portfolio Resource Demand management agile development Test management.
· Implemented the configuration of PPM (project and portfolio management) capabilities in ServiceNow like Project Portfolio Resource Demand management.

Nice to have:
· Worked on ServiceNow tool administration module and creation of new Users, Groups, Roles, IT Services, Application, Business Services, Routing rules and Blackout Freeze rule.
· Implementation of workflows and complex transform scripts in transforming the data into the SNOW database.

Job Description:
Extensive knowledge and handson in ServiceNow setup and configuration.Implemented the configuration of various modules like Incident Change Release Problem Asset Knowledge Management Mobility Service Request Management and Configuration Management Modules.Implemented the configuration of PPM project and portfolio management capabilities in ServiceNow like Project Portfolio Resource Demand management Agile development Test management. In-depth knowledge on ITILITSM V3 processes. Worked on Service
· Creation of generalized framework for repeating problems and incidents.
· Design and Implementation of service requests through service catalogue in ServiceNow.
· Excellent communication and customer management skills...Ability to work in team in diverse multiple stakeholder environment..xperience and desire to work in a Global delivery environment.