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Technology Lead | Network | Contact Center Telephony - Charlotte, NC 28202
Ref No.: 18-01099
Location: Charlotte, North Carolina
Job Title : Technology Lead | Network | Contact Center Telephony
Location : Charlotte, NC 28202
Position Type : Contract
Rate : DOE


Must Have Skills:
  • Have contact center experience in designing and implementing system solutions for our Interaction Routing platforms such as Genesys and Cisco Should have experience in utilizing an IPT based enterprise dialing platform such as Aspect UID
  • Understanding of how the routing and dialer platforms (Genesys, Cisco, Aspect, etc.) interact with other CHT platforms such as NICE and WFMWFO Experience in the use of Remedy (Pac2000) and SDLC experience in Client ALM Quality Assurance and related systems
Detailed Job Description:
  • Have contact center experience in designing and implementing system solutions for our Interaction Routing platforms such as Genesys and Ciscoo Should have experience in utilizing an IPT based enterprise dialing platform such as Aspect UI Do Understanding of how the routing and dialer platforms Genesys, Cisco, Aspect, etc.
  • Interact with other CHT platforms such as NICE and WFM Experience in the use of Remedy Pac2000 and SDLC Experience in Client ALM Quality Assurance and related systems
  • Minimum years of experience*:5+