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Technology Lead | Communication | IVR/CCT - Charlotte, NC
Ref No.: 18-00806
Location: Charlotte - NC
Job Title               :  Technology Lead | Communication | IVR/CCT
Location              :  Charlotte, NC
Position Type      :   Contract
Rate                   :   DOE
 
JOB DESCRIPTION
CCTIVR Business requirement. With IVE concept skills
 
Minimum years of experience: 5+
 
           
Mush Have Skills
 
  • IVR CTI
  • ICOMS & CSG billing systems
  • Client ALM
 Nice to have skills
Agile methodologies and Agile tools like Jira IVR automation tools Cyara and
Selenium Java.
 
Top 3 responsibilities you would expect the Subcon to shoulder and execute
 
Customer Care
Leading a team
DB query skills