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Business Systems Analysis - Austin, TX
Ref No.: 18-00469
Location: Austin, Texas
Business Systems Analysis
Sr. Advisor Telecom and Contact Center
Location: Austin, TX
Position Type: Contract/C2H
Duration: 6 Months
Rate: DOE

US Citizen, Green Card, TN, GC EAD and H4 EAD only No Visa Sponsorship available for this job.
No third-party agencies corp. to corp.

Infrastructure, Engineering and Operations (IEO) Project Management Office (PMO) is seeking a talented Business Analysis Sr. Advisor to advance business transformation through evaluation and implementation of Telecom and Contact Center solutions with an engaged business partner. The Business Analyst will assist in assessing multiple legacy and new applications and will advise on proper requirements, setup, integration, testing, and go-live options. Global applications and processes will require working with Services business leaders and cross-functional team members across all regions.

Telecom and Contact Center – implementation or similar business experience
  • Requires demonstrated experience with telecom and contact center implementations, including, but not limited to, Cisco Intelligent Contact Management (ICM) and Intelligent Voice Response (IVR), ePhone / Softphone, Aceyus and Avaya Call Distribution (ACD) systems.
  • Thorough understanding of business process and systems flows, and ability work within a global team to consider implications to current and future state business environment
  • Ability to gather, monitor and document business requirements
  • Solid verbal and written communication skills
  • Prefer Bachelor's degree and 4-6 years related Services / IT / Business experience