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Desktop Technician - San Ramon, CA, 94583
Ref No.: 17-03780
Location: San Ramon, Texas
Job Title:  Desktop Technician
Job Location:  San Ramon, CA, 94583
Position Type: Contract
Rate: DOE (w2)
 
US Citizen, Green Card, GC-EAD and H4-EAD preferred- No Third Party C2C Candidates

Job Description
Our client is seeking a Desktop Technician to be responsible for the remote installation, configuration, and administration of Windows desktops. Handle all support requests via phone and remote desktop access.
 
Responsibilities:
 
  • Assist in the software and hardware life cycle management processes including research, packaging, quality assurance, and deployment preparation.
  • Set up new users, including desktop configuration, email accounts, ldap accounts, VPN accounts.
  • Support employees, both local and remote, with desktop issues, account issues, and access to various internal services.
  • Troubleshoot software issues on employees desktops/laptops.
  • Some off hours support may apply.
 
Qualifications:
  • Heavy customer interaction to understand user application requirements as the user is transitioned from traditional desktop or laptop to a Virtual Desktop Environment.
  • Associate's degree in a technical field such as computer science, computer engineering or related field required.
  • 5-7 years experience required.
  • Knowledge of Windows OS.
  • Experience with desktop installation and configuration.
  • Experience troubleshooting desktop issues as well as mobile devices.