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Technical Writer III - Manhattan, NY
Ref No.: 17-03643
Location: Harrisburg, New York
Job Title:  Technical Writer III
Job Location:  Manhattan, NY
Position Type: Contract (12+ months)
Rate: DOE
 
US Citizen, Green Card, GC-EAD and H4-EAD preferred- No Third Party C2C Candidates

Job Description
About the Opportunity:
The Client Services Development and Planning team provides the underlying infrastructure and processes for our Client Services team as they deliver maximum value to FreeWheels premium publisher and distributor clients. The New York-based Knowledge Management Technical Writer will support this mission by leveraging product expertise, business and analytical skills and program management best practices to drive, ready and deliver stellar communication and documentation focused on meeting the needs of our customer base. The Knowledge Management Technical Writer will report to the Senior Manager, Knowledge Management and Training based in New York, NY.
 
Responsibilities:
  • End-to-end evaluation, creation, and publication of overall systems documentation, customer facing documents and training content based on end user set (Internal FreeWheel teams, external FreeWheel customers, detailed external training aka FreeWheel Academy)
  • Engage in Product and Engineering squad meetings, product design sessions, etc. as needed to develop an understanding of the products, use cases, and core functionalities
  • Create supporting documents for assigned product set (manuals, collateral, workbooks, guides, etc.), organizing and distributing in line with FreeWheel communication strategy and standards; revise documents in coordination with product updates and changes
  • Develop a core understanding of the assigned FreeWheel product area, serving as the technical documentation subject matter expert, providing feedback on best medium for messages/audience and standardizing core elements of productization
  • Interpret business process, product requirements, user stories and product design documents to convey the simplest set of instructions for completing a specific task
  • Conduct technical and editorial reviews of all documentation outputs including manuals, guides, leave behinds and training content
  • Use project management skills to define and meet project milestones, communicate issues and risks in a timely manner, and manage stakeholder expectation.
 
About You:
  • 4 - 6 years of experience in a content development role
  • Proven experience designing, writing technical content, and evaluating deliverables under aggressive timelines in a corporate setting.