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UX Designer Consultant
Ref No.: 20-00577
Location: IL
The User Experience (UX) Architect will support and report to the Senior Manager, Digital User Experience within the eCommerce / Digital team. This critical role will play a key part in defining and shaping digital solutions by delivering user-centered designs in support of web, mobile web and mobile application experiences. To achieve these experiences this individual will collaborate with a cross-functional team, including creative design team, business stakeholders, development teams, consumer research and others. This role may also review work, coach and mentor other UXA resources.

RESPONSIBILITIES:
  • Represents the voice of the customer, based on customer research, analytic data, user experience best practices, and eCommerce industry expertise.
  • Captures and translates business requirements and user needs into innovative user experiences.
  • Conducts brainstorm sessions and workshops for gathering UX insights and direction.
  • Identifies project research needs and works with customer research team to prepare and execute research; or executes needed research for projects on their own.
  • Analyzes research findings and refines design approaches based on research results.
  • Conducts, analyses and clearly documents competitive analyses and heuristic evaluations.
  • Gauges the usability of new and existing features, and make suggestions for change.
  • Strategizes and collaborates with UX team, creative team, business stakeholders, and development teams to form user experience solutions.
  • Has a deep knowledge on web and app user experience best practices and can clearly communicate and apply those practices to project work.
  • Creates presentations, user flows, wireframe specifications, prototypes and other necessary documentation to communicate the recommended user experience to stakeholders and development teams.
  • Participates in regular reviews with work partners (creative team, business stakeholders, and development teams) to share design direction and gather feedback.
  • Demonstrated ability to interact comfortably with executives at highest levels of the company.
  • Effectively resolves problems and roadblocks as they occur with little oversight.
  • Effectively manages multiple projects varying in size and complexity.
  • Prioritize time and tasks as needed to meet deadlines.
  • Ability to lead projects without significant manager oversight.
  • Review work, coach and mentor other UXA resources (both full-time and contractor)

REQUIREMENTS:
  • 5+ years' experience in user interface design, information architecture, interaction design, human factors, and other related UX disciplines.
  • Experience creating user experiences for retail/e-commerce businesses
  • Experience with web and mobile apps
  • Must have a strong portfolio demonstrating past work experience and deliverables (e.g. wireframes, user flows, site maps, research, etc.).
  • Experience with Sketch UI design preferred
  • Experience creating wireframes and prototypes
  • Experience with all stages of the software development lifecycle
  • Demonstrated ability to interact comfortably with executives at highest levels of the company.
  • Proven ability to diplomatically advocate for the user, communicate informed design rational and value.
  • Ability to maintain rapport and effectively collaborate with key cross-functional partners, including product owners, creative designers, developers and business stakeholders.
  • Outstanding communication, organization, time management, and interpersonal skills.