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IT Engineer
Ref No.: 20-00515
Location: MN

This candidate will be starting remotely but they will be expected to be in the office once Return to Office "RTO is in-place. Not certain when that will be, but the expectation is 2021.

Day to Day Summary:
  • Provide courteous and timely response to calls and requests for support
  • Utilize ServiceNow to log, update and manage incidents and service requests
  • Provide support for common business applications such as Microsoft Office Products (O365), Citrix, Web browsers, Antivirus, and Oracle
  • Image, configure,and deploy PC and Mac computers
  • Perform Account Management functions utilizing Active Directory Manager
  • Install software and applications
  • Adhere to established processes and procedures
  • Strong communications skills and customer experience essential
  • Ability to multi-task between processing tickets, various project work, and working with equipment
  • Assist with equipment moves withinoffice location(s)

What you Bring to the Table:
  • 5+ years of technology experience, preferably in a fast-paced environment
  • Windows Workstation OS 7 and 10
  • Active Directory Users & Computers
  • Maintaining and upgrading computers utilizing SCCM,InTune
  • Providing user support on the phone and in person
  • Installing software and applications
  • Troubleshooting hardware and software issues and incidents
  • Familiar with ServiceNow or similar IT Service Management ticketing systems
  • Mac experience
  • Knowledge of virtual machines (VMs) -VMWare experience required; does not have to be an expert here but must have base knowledge of ESXi
  • Microsoft systems administration
  • Desktop support
  • Scripting/Automation (e.g.,Powershell, Ansible)
  • Network monitoring tools (e.g.,SolarWinds, Nagios)
  • Network and systems monitoring dashboards (e.g.,Grafana)
  • Hardware and software troubleshooting
  • Imaging
  • Self-motivated and able to work with minimal supervision

Extra's that are Nice to Have:
  • Familiarity withcomputer-basedmedia systems
  • Avid editors,back-end servers, and Nexis Storage ACSR certificationis a plus
  • VizRTEngine, Trio, AR, Hub
  • EVS XT servers, IP Director, X-File, XT Access
  • EncoHotShot
  • Telestream transcoding solutions
  • Familiarity with traditional and emerging broadcast technology
  • HD, SD, and4Ktelevision formats
  • SDI video, AESaudio, Analog audio and video
  • SMPTE 2110, Dante
  • Video/Audio Encoding and Decoding, Transport stream over ASI/IP