Previous Job
Order Management Administrator
Ref No.: 20-00513
Location: CA
Our client is currently recruiting for an Order Management Administrator for a 4-6 month project the ideal candidate will be intelligent, highly motivated individual to help with the day-to-day distribution/order management. Must have experience working with electronic data interchange (EDI). Candidate should also have a strong detail-oriented background, excellent organizational and communication skills, and comfortable working in a fast-paced environment. Position requires demonstrated ability to use analytical problem-solving skills.

The client has a rich heritage in bringing exciting products to market since 1972. Our top core values consist of fostering relationships, maintaining integrity, and boosting performance.

Qualified candidates will have the following:

Three years' experience including order management duties, administrative tasks, and customer service responsibilities.

Must be proficient in MS Office and demonstrate an aptitude for learning new technologies.

Must be flexible to changing priorities and deadlines.

Ability to speak effectively with internal and external customers.

Experience with receiving of EDI orders, (True Commerce preferably)

Experience in different online platforms (Shopify, eBay, Amazon, Walmart)

Basic Responsibilities:
Handle the day to day administrative duties including but not limited to: answering phones, order and invoice processing and handling consumer credits and returns.

Order management activities including inventory allocations, receiving and processing EDI orders and waiving and releasing orders to the warehouse.

Support team with order tracking and management to ensure all orders are shipped on time.

Support team to provide high quality customer service to avoid friction and achieve satisfaction.

Analysis and management of the order data, order flow, and using Lean quality management tools to drive improvement and performance.

Assist with 5S standards to ensure compliance.

Maintain KPI & KPM data communications.