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System Analyst III
Ref No.: 19-00459
Location: Philadelphia, Pennsylvania
Title: System Analyst III
Location: Philadelphia, PA
Type: Contract
Our client is looking for an analyst that understands the ambulatory physician workflow and environment who can sit with a provider 1 to 1 and teach them tips and tricks on how to use Epic’s user tools (e.g. preference lists, smart text, etc.). 
A System Analyst III is a senior level position in the System Analyst job family. A person in this position will be required to work with and across teams of analysts to provide advanced level support for their customers. Performs advanced system configuration changes and maintenance to support the lifecycle of the application. Recommends design enhancements and changes for complex systems. Required to mentor other staff and lead teams.
Client is looking for an analyst that understands the ambulatory physician workflow and environment who can sit with a provider 1 to 1 and teach them tips and tricks on how to use Epic’s user tools (e.g. preference lists, smart text, etc.).  The 1:1 sessions are scheduled during non-patient care time and can occur either at the clinic or at the provider’s academic office.  Sessions are about 1 hour and there is often a second session that is scheduled about 2-3 weeks after the first session.  Providers take a pre-training survey to assess their skills and pain points as well as a post survey that is distributed about 4 weeks after the last session. The post survey assesses for their self-reported improvements after the training.  Specialties covered in this 6-month period will be: Cardiology, Behavioral Health, Oncology.  Badges or certs in these specialties are not required but would be incredibly helpful.
Expectations of the analyst are:
Understand the basic work flows of an ambulatory clinic and how Epic is typically used. Thoroughly understand the user tools and ability to teach these tools to another person. Comfortable in 1:1 training where the provider may ask a variety of questions.  1:1 is very different than classroom and, in some ways, much more stressful since it’s difficult to hide in the curriculum. Able to either answer the questions or do some research at a later time and follow up with the provider. Ability to be compassionate and sympathetic to the frustrations of the provider but then effectively redirect them back to the training. Generally “likeable” by providers – Knowledgeable with great social navigation skills creates the most effective learning environment where we tend to get the best feedback from providers.
Key Accountabilities:
  • Performs operational support, maintenance and system configuration as defined in departmental operating procedures.
  • Identifies, analyzes and resolves data and system issues of advanced complexity.
  • Works independently and leads small teams in support of team initiatives and projects.
  • Gathers requirements, develops specifications prepares and reviews documentation.
  • Develops, validates and executes comprehensive test plans.
  • Performs 24/7 on call support if applicable.
  • Communicates effectively, negotiates changes, and assists in prioritization of tasks with clients, vendors and colleagues.
  • May be considered the Subject Matter Expert in their area of application or domain.
  • Educates and coaches other team members.
  • May be required to travel to/from and work in the various enterprise locations, including patient care areas.
  • May be required to travel for mandatory certifications.
  • May be designated a “Health Care Worker”.
  • May be required to represent I.S. and/or present to various Hospital Clinical and/or Operations committees.
  • Understand and comply with all enterprise and IS departmental information security policies, procedures and standards.
  • Support the integration of information security in the development, design, and implementation of Hospital Technology Resources that process, transmit, or store enterprise information.
  • Support all compliance activities related to state, federal regulatory requirements, healthcare accreditation standards, and all other applicable regulations that govern the use and disclosure of patient, financial, or other confidential information.
Required Skills:
  • Bachelors of/in Computer Science, Information Systems, Business, or other Health Care related field.
  • Relevant experience (2-5 years) within a healthcare environment.
  • Relevant Information Systems analyst experience (3-5 years).