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Customer Experience Project Manager
Ref No.: 21-00024
Location: Folsom, New Jersey
Title: Customer Experience Project Manager
Location: Folsom, NJ
Type: Contract
 
Our client is seeking a Project Manager who will be involved in customer experience needs and CX projects.
 
Key Accountabilities:
  • Would support activities across multiple CX projects.
  • Self-motivated and capable of completing intricate tasks with a high degree of accuracy
  • Process oriented and able to multi-task, and keep up in a fast-paced environment
  • A strategic thinker who embraces challenges and who has superior planning and organizational skills.
  • In scope applications.
  • Advanced knowledge and experience with SDLC methodologies.
  • Responsible for clearing requirements with our stakeholders and coordinating with implementation teams.
  • Accountable for the successful delivery of all project phases, releases, and project components for the Finance projects.
  • Responsible for overall quality, engagement, and adherence to the schedule.
  • Predict risk factors and eliminate risks for the successful completion of the project.
  • Keep all stakeholders up to date on all stages on weekly basis.
  • A team player with interest in helping others within the company, while working under tight deadlines.
  • Able to maintain confidentiality of privileged information and demonstrate good written and verbal communication skills.
 
Required Skills:
  • Prior experience managing projects in the Customer Experience/Customer Support/Billing space preferred.
  • Oracle is a must, SAP is ideal.
  • Automation products and “customer journey” experience is required.
  • Customer Operations experience is a must.
  • 4-year bachelor’s degree in Business, Computer Science, or related field.
  • PMI/PMP certification preferred.
  • Experience with and knowledge of Enterprise Business Systems.
  • Knowledge of Windows-based hardware and software applications required.
  • MS Office Suite, Visio, MS Project, Gantt Charts or other project management tools.
  • Excellent communication and analytical skills required.
  • Excellent client relations and customer services skills required.
  • SDLC (Software Development Life Cycle) best practices.
  • PMO (Project Management Office) best practices.