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Customer Experience Project Manager
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Ref No.: |
21-00024 |
Location: |
Folsom, New Jersey
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Title: Customer Experience Project Manager
Location: Folsom, NJ
Type: Contract
Our client is seeking a Project Manager who will be involved in customer experience needs and CX projects.
Key Accountabilities:
- Would support activities across multiple CX projects.
- Self-motivated and capable of completing intricate tasks with a high degree of accuracy
- Process oriented and able to multi-task, and keep up in a fast-paced environment
- A strategic thinker who embraces challenges and who has superior planning and organizational skills.
- In scope applications.
- Advanced knowledge and experience with SDLC methodologies.
- Responsible for clearing requirements with our stakeholders and coordinating with implementation teams.
- Accountable for the successful delivery of all project phases, releases, and project components for the Finance projects.
- Responsible for overall quality, engagement, and adherence to the schedule.
- Predict risk factors and eliminate risks for the successful completion of the project.
- Keep all stakeholders up to date on all stages on weekly basis.
- A team player with interest in helping others within the company, while working under tight deadlines.
- Able to maintain confidentiality of privileged information and demonstrate good written and verbal communication skills.
Required Skills:
- Prior experience managing projects in the Customer Experience/Customer Support/Billing space preferred.
- Oracle is a must, SAP is ideal.
- Automation products and “customer journey” experience is required.
- Customer Operations experience is a must.
- 4-year bachelor’s degree in Business, Computer Science, or related field.
- PMI/PMP certification preferred.
- Experience with and knowledge of Enterprise Business Systems.
- Knowledge of Windows-based hardware and software applications required.
- MS Office Suite, Visio, MS Project, Gantt Charts or other project management tools.
- Excellent communication and analytical skills required.
- Excellent client relations and customer services skills required.
- SDLC (Software Development Life Cycle) best practices.
- PMO (Project Management Office) best practices.
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