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VP Digital Experience
Ref No.: 17-00867
Location: San Diego, California
Position Type:Direct Placement
Start Date: 10/11/2017
As VP, Digital Experience Tech Lead, help identify and transform the digital and online experiences of clients.  Assist with designing superior client experiences, and employ broad technical knowledge on enterprise content management systems, to bring them to life. This role will engage with various analytics groups to identify patterns in client engagements with a focus to refine and build repeatable templates and models that help achieve speed and scale.
This role requires a successful and experienced practitioner, able to lead discussions with business partners that identify and define breakthrough client experiences.  Must be experienced in translating that client experience into digital platforms and user interfaces, and working with the technical teams who will build the prototypes and implement final solutions.  You must possess a unique blend of business and technical savvy; a big-picture vision, and the drive to make a vision a reality.
Key Responsibilities:
  • Work with business partners to build and deliver hands-on workshops to enhance current digital platforms, or create a new digital offering
  • Design new, and refine existing, client experiences; create empathy maps, journey maps, storyboards, and wireframes as needed to guide prototype design and development
  • Work collaboratively with prototyping teams to translate that new client experience into a working prototype that brings the idea to life and informs executive decisions about market introduction
  • Work closely with Enterprise Architecture group on integrating new technologies into the client experience (video, voice, social)
  • Collaborate with other solution architects to ensure strategic and tactical goals of project efforts are met
  • Contribute to, and participate in, projects to ensure successful implementation of defined digital experience solutions
  • Work with technical teams to ensure overall support and stability of platforms and assist with troubleshooting when production incidents arise
Basic Qualifications
  • 5-10 years of experience as a leading customer experience practitioner – leading problem definition, opportunity identification, or design thinking workshops
  • Ability to work with business partners to define innovative digital offerings using leading experience design tools and techniques (empathy maps, customer journeys, wireframes, and prototypes)
  • Experience with integrating multimedia (e.g. video, chat, social) into digital platforms
  • Working knowledge of multiple ECM platforms (e.g. Adobe AEM, Documentum, SharePoint)
  • Solid understanding of Enterprise Content Management Governance principles and practices
  • Operational excellence mind-set and experience
  • Data driven with excellent problem-solving skills
  • Ability to simplify complexity and develop scalable propositions
  • Good understanding of software development life cycle and Agile or Iterative methodologies (especially Waterfall/Agile hybrid)
  • Prior experience with offshore-onshore development teams
  • Strong interpersonal and communication (both written and verbal) skills. Experience communicating with both technical and non-technical stakeholders across multiple teams and business units
  • Education – Bachelor's or above
Preferred Qualifications
  • Recent experience with, and demonstrated leadership in, the realm of enterprise customer digital innovation or digital transformation
  • Ability to multitask and manage portfolio of cross-functional programs and projects – work prioritization, planning, collaboration, and management
  • Proven track record of taking ownership and driving results. Ability to effectively lead and work with a variety of organizations, management levels, cultures, and personalitiesExp