Previous Job
Systems Engineer
Ref No.: 18-00404
Location: Gaithersburg, Maryland
Start Date / End Date: 10/15/2018 to 12/28/2018
The candidate will be immersed in the elements of cloud development, design, integration, operation, and support of infrastructure services. S/he will work with operational, application and engineering experts to develop, implement and maintain services, monitoring, reporting, P-V migrations and new automation functionalities for comprehensive solutions that meet and/or exceed Client’s application requirements. S/he will provide operational support and request fulfillment associated with Client’s Cloud Red. Primary functions include troubleshooting cloud-related issues, completion of requests, lifecycle management, capacity, health and performance management, continuous service improvement, business and technical analyses, reporting and project management. S/he will support Client’s cloud in a hybrid operating system environment and work efficiently with our technology providers as well as other engineering, application, and operations teams.

Education and Experience

• Undergraduate degree in an engineering or computer science discipline and/or equivalent experience/certification
• 8+ years’ experience in an enterprise systems operational role
• Technical skills:
• 5+ years’ experience in an enterprise systems operational role
• 5+ years’ experience maintaining, administrating and supporting computer hardware and operating systems software (Examples: Windows, Unix, Linux, VMware, ESX)
• 5+ years’ experience working with converged or hyper-converged ecosystems
• Experience in the design, implementation or operational support of mission critical solutions in large scale environments and organizations
• Demonstrated experience delivering technology solutions in a fast-paced, deadline driven enterprise environment
• Demonstrated experience learning and applying new technologies to solve business needs
• Excellent understanding of change management, testing requirements, techniques, and tools to ensure high availability of systems
• Excellent verbal and written communication skills for a wide range of audiences including executives, business stakeholders and IT teams
• Strong attention to detail with an ability to operate effectively across multiple priorities
• Demonstrated ability to perform independently as a member of a team and through cross functional initiatives

• Experience working in public cloud offerings (Examples: AWS and Azure)
• Experience with virtualization tools (Example: vRealize Operations (vRops) and Turbonomics (VMTurbo))
• Experience with VMware Integrated OpenStack / NSX
• Experience in a Cloud Management Platform such as ServiceNow, vRealize Automation, or Red Hat CloudForms
• Experience in project management
• Familiar with IT automation engines that automates cloud provisioning, configuration management, application deployment, intra-service orchestration and other IT needs.
• Familiar with Docker Containers, Container Orchestration, and Modern Application PaaS (OpenShift Enterprise) solutions for application build and runtime management
• One or more Cloud Certifications: CompTIA Cloud+, EMC Cloud Architect, AWS Certified Solutions Architect - Associate/ Professional, VMWare VCP6: Cloud, Microsoft 70-533: Implementing Microsoft Azure Infrastructure Solutions, Google Cloud: Cloud Architect Professional
• Familiar with RDBMS and/or NoSQL database technologies
• Strong knowledge of emerging tools, software, applications, and systems for attaining best-in-class IT technology across the enterprise

• Provides technical leadership, oversight, governance and direction for services related to Client solution delivery
• Provides technical expertise to project team for successful project and change implementations
• Determines customer requirements and works with sourced resources to develop solutions to meet them
• Leads analysis of current environment for deficiencies and provides solutions
• Provides input into lifecycle, improvement, and standardization strategies
• Develops and generates periodic utilization reports to provide visibility to performance, capacity, availability and SLA management
• Utilize capacity data to model future state planning with overall strategy and goals
• Provides and presents status, analysis and reporting to internal stakeholders, Executive Management and Senior Leadership
• Drive the objectives associated with Problem Management; such as customer communication and Root Cause Analysis reports
• Trains and/or mentors other team members, and peers as appropriate
• Identifies opportunities to enhance the service delivery, operations and continual service improvement processes
• Identifies best in class software and hardware products to meet the needs of a world class development team
• Develop implementation plans, test plans, and timelines for projects and tasks

Delivering Technology
• Provides oversight, management and maintenance of technology products and service alternatives that improve Client’s cloud environment
• Works in a concerted effort with operational, application development and engineering teams to resolve complex issues
• Works closely with department leadership and service providers to support alignment of plans with solution delivery
• Create and enhance administrative, operational and technical policies and procedures, adopting best practice guidelines, standards and procedures for employees, contractors and vendor engagements
• Develops internal SOPs, processes and training to ensure Infrastructure team members have the needed skills, and tools to support the production environments and deliver on project commitments
• Develops and maintains Runbooks and Knowledge Base articles and offers guidance and training to Operations Center personnel
• Management of daily infrastructure operations to ensure availability SLA is met for cloud services
• Provides input into infrastructure lifecycle, improvement and standardization strategies
• Quantitative and qualitative analyses for operational availability to promote a zero-defect environment
• Leads/assists operational teams in infrastructure system updates & upgrades
• Provides on-going maintenance including updates and patches to Client’s cloud infrastructure
• Provides consultation for routine and complex systems development
• Responsible for the establishment and continuous development of monitoring and alerting for all production environments
• Ensures early warning to the business stakeholder executives regarding degraded or missed service levels
• Coordinates with project managers and application engineers for deployment and production support activities
• Facilitates achievement of expected deliverables and obligations of Services Providers

Service Provider Management
• Ensures proper coordination with appropriate IT and vendor relations teams
• Manages Service Providers with a focus on continuous service improvement and service evolution
• Monitors, manages and leads Service Provider outcomes required to ensure operational availability and a zero-defect production environment
• Consults with internal Service Management & external Service Providers on performance, business reporting, analytics metrics and business value dashboards