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Systems Analyst
Ref No.: 18-00394
Location: Gaithersburg, Maryland
Position Type:Contract
Start Date / End Date: 10/01/2018 to 09/30/2019
Provide application support for Human Resources and Payroll applications, partnering with Service Providers and Vendors. Responsibilities include Tier 2 support of the applications and interfaces between systems. Vendor oversight of implementations, including facilitating contract reviews, security approvals, single sign on integrations, maintenance and distribution of the Client core configuration to our service providers, and production support of HR applications (testing of patches, security updates, application performance monitoring and maintenance.)

Resolves and makes decisions on routine service requests with limited risk. Ability to analyze issues and troubleshoot as needed and facilitate and lead multiple organization. Works with Service Providers to modify and maintain existing applications to address changes in business processes. Ensures Service Providers achieve contracted service delivery outcomes. Collaborates on multiple projects by Service Provider for successful completion, maintaining scope within the time and budget constraints.


Education and Experience

Required Qualifications:
  • Minimum 5 years' experience in Business Analysis
  • Minimum 5 years' experience Information Technology application development
  • Undergraduate degree or equivalent experience/certifications.
  • Graduate degree
  • Technical certifications
  • Technical leadership experience in a sourced environment
  • Experience working in Business Process Outsourcing (BPO) industry