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Help Desk Analyst
Ref No.: 18-00052
Location: New Brunswick, New Jersey
Position Type:Full Time/Contract
Start Date: 12/31/2014
Job Responsibilities:
7AM to 3:30PM Shift

Troubleshooting computer related problems related to internal client computing platforms and network connectivity
Performing software installation, upgrade, and support as require
Utilizing manual and automated processes/tools to monitor and maintain computing environments
Manage trouble tickets as required
Assist in supporting backup and restoration process and procedures
Assist in the design, deployment, and maintenance of administrative, physical, and technical security controls as they relate to the Helpdesk function/user communities.
Assist in identifying, documenting, and implementing process and procedural changes necessary to make the Helpdesk more efficient
2 year technical degree and/or an equivalent combination of industry specific training, college education, and on the job experience required.
A solid understanding of Windows operating systems (workstation, server, clustering), networking technologies and distributed computing environments. Experience with Remote Systems Administration and Microsoft Active Directory
Basic knowledge of Citrix and VMWare virtualization, network based storage systems, enterprise systems/service design and delivery.
Must have an A+ certification.
Experience working with clinical applications would be a huge plus.