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Unix Support Engineer
Ref No.: 17-00538
Location: Tinton Falls, New Jersey
Position Type:Right to Hire
Start Date: 11/21/2017
We have an outstanding career opportunity for a Technical Support to work with the fastest growing data management software company at our New Jersey office.

This position is part of our Unix Support group in our Customer Support Center. This is an excellent opportunity for innovative and collaborative technologists to join a global team that has led the industry in satisfaction three years in a row. The ideal candidate would have a technical background, enjoy interaction with customers, have excellent communication skills and enjoy a fast paced work environment. We offer innovative training, interesting colleagues, and the opportunity to grow with us.

Position Responsibilities include:
  • Analyze and resolve complex product and customer issues utilizing log files, crash dumps, and lab environments.
  • Engage and assist customers to reach decisive & consistently satisfactory outcomes via phone, email, and remote session.
  • Document all observations and work performed in a clear and detailed format, with timely status updates / follow-ups to customers and management as required.
  • Reproduce /confirm customer issues or product defects, and submit to engineering for immediate or future consideration (as appropriate).
  • Perform root cause analysis on incidents, which clearly display the primary / secondary causes, associated timelines, and remediation plan.
  • Articulate and communicate technical concepts and issue solutions to customers
Position Requirements include:
  • 3+ years of Unix system administration or database administration experience experience with a Bachelor's Degree in Computer Science/related field or corresponding experience equalling 4-year degree preferred
  • Strong experience with system network troubleshooting (i.e.TCP/IP, DNS, Firewalls, etc.)
  • Working knowledge of one or more of the following database applications: Oracle, DB2, Informix, Sybase, My SQL
  • Strong understanding of clustering and/or SAN technologies
  • Previous experience with data protection software beneficial (i.e.Backup Exec, Oracle RMAN, NetBackup, Veeam, etc.)