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WebSphere Message Broker
Ref No.: 16-01745
Location: chicago, Illinois
 JOB Description for ECS/ESL Tier 1 Production Support Analyst
Position Summary:
The Production Support Analyst is an individual contributor on a technical team; this person will provide production support, handle system maintenance, business support, production issue support, business inquiries analysis, defect fixes, and any other necessary support as requested by management. This individual will provide support for running queries with various tools. Actively participate in the project life cycle by providing required documentation, compliance, lab testing, and source control procedures.

Responsibilities include but not limited to:
  • First level IT support for enterprise middleware services
  • Debugging P1 & P2 issue in a timely manner
  • Delivery of excellent service to consumers (internal and external)
  • Responsible for adhering to SLA's and communication protocols
  • Assist in creation of the IT Support knowledge base
  • Onsite support as needed for Deployments/Changes
  • Analyze/Resolve incidents in Production Environment
  • Proactive monitoring of the middleware systems and report issues
  • 24x7 on call support as needed
Qualifications include but not limited to:
  • Strong verbal and written communication skills and customer service attitude
  • Willingness to learn new technologies or take up new tasks
  • 5+ years in IT, specifically in the production support & ITIL environment
  • Excellent analytical skills and system specification skills
  • Understanding of Networking concepts, SSL implementation
  • Expert knowledge and skills supporting Web Services and XML
  • Expert knowledge and skills supporting of REST and SOAP services
  • Must have a minimum of 3 years experience supporting middleware technologies like IBM DataPower XI52/XG45, WebSphere Message Broker (and IBM Integration Bus), WebSphere Application Server, IBM HTTP Server, WSRR, IBM MQ Series
  • Must have hands on experience with Databases (preferably DB2)
  • Must have advanced knowledge of Java
  • Must have knowledge of Monitoring tools (like ITCAM, Client Diagnostics etc.,)
  • Intermediate knowledge in scripting (Shell, Python)
  • Hands on experience with Windows and Unix/Linux operating systems
  • Strong troubleshooting skills to triage issues related to applications
  • Must be able to engage in problem-solving skills to help identify and solve potential issues
  • Ability to manage and deliver on multiple threads within aggressive timelines and shifting priorities.
  • Ability to establish and maintain harmonious working relationships with other team members and customers
  • Requires thorough understanding of systems support life cycle
  • Bachelors degree in Computer Science or similar field
  • Chicago, IL 
  • Lincoln, RI