Role name: Senior HFM Support Analyst – Oracle Hyperion
Work site: Rutherford (Onsite)


The Senior HFM Support Analyst owns the day-to-day stability, availability, and accuracy of Oracle HFM 11.1.2.4 used for financial close and consolidation. The role provides Tier-2/3 production support, resolves issues during month/quarter/year-end close, manages integration, enforces controls, and partners with Finance to improve close efficiency and reliability.

Key KPIs:
• Ensure system stability during Close period and extended on call availability during close period
• Incident resolution SLA
• Reduction in close issues
• Audit success

Core Responsibilities:
• Own L2/L3 production support for HFM
• Batch scripting and PowerShell automation enhancements
• Strong consolidation, intercompany, and currency translation knowledge
• Hands-on FDMEE/Data Management experience
• Smart View and Hyperion Financial Reporting support
• Understanding of US GAAP consolidations
• Manage incidents from triage through root cause and resolution
• Resolve calculation, consolidation, metadata, ICP, and data load issues
• Provide close and on-call support
• Support monthly, quarterly, and annual close
• Monitor translations, consolidations, eliminations, and ownership changes
• Perform balance checks, validations, and variance analysis
• Support FDMEE / Data Management integrations
• Maintain mappings, validations, and data load controls
• Coordinate with ERP/source system teams
• Support Smart View and Financial Reporting
• Maintain close reports and submission packages
• Provide user guidance and documentation
• Manage user access and security
• Support SOX controls and audits
• Maintain change management documentation
• Manage DEV/TEST/PROD environments
• Perform LCM migrations, backups, and refreshes
• Coordinate patching and performance tuning
• Perform root cause analysis
• Implement permanent fixes and automation
• Maintain runbooks and knowledge base