Salesforce Developer Lead – CTI
Role Summary:
Develop Salesforce capabilities with a focus on Computer-Telephony Integration (CTI) for RM Central, enabling seamless agent experiences and call handling.
Key Responsibilities:

· Implement CTI integrations using Salesforce Open CTI, softphone configurations, and call routing.

· Customize Apex/LWC and declarative setup for call logging, screen pops, and agent productivity.

· Collaborate with telephony vendors and internal infra teams to ensure reliability and performance.

· Document technical designs and provide operational support and knowledge transfer.

· Participate in system testing and user enablement.
Required Skills & Experience:

· 6+ years Salesforce development with hands-on CTI experience (Open CTI, vendor connectors).

· Understanding of telephony protocols (SIP), call routing, and event handling.

· Experience with Salesforce APIs, integration patterns, and security practices.

· Strong debugging and performance tuning skills.
Preferred Certifications:
· Salesforce Platform Developer I/II (preferred)