Role Name: Spring Boot Developer
Location: Denver, CO (Onsite)

Contract

Job Description:
Implement server-side code using Java and Spring/Spring boot framework.
Well aware of REST service development, Lambdas, java streams Hibernate / JPA, Asynchronous REST Calls, Spring Frameworks
Java 17 features , New Angular framework features
Proficient in Kafka and message ques
Good hands on experience on SQL, MongoDB, Redis cache
XML/JSON Processing: Proficiency in parsing and transforming data formats.
Database Integration: Skill in JDBC and database integration in Java.
Testing and Debugging: Expertise in testing and debugging.
Experience with SPLUNK/ Datadog, SonarQube.
Having good knowledge in Design Patterns and SOLID Principles
Version Control: Familiarity with Git/Bitbucket, Caching Framework
Documentation Skills: Ability to create clear and concise documentation.
Domain Knowledge: Knowledge relevant to Telecom will be plus
Communication Skills: Effective communication and collaboration abilities are required

Essential Responsibilities and Duties:

• Must be present at assigned location daily during business hours (except with Manager approval). The role cannot be fulfilled remotely.
• Work in flexible shifts with a 2-3 hour start and end time frame when needed
• Provides priority support to VP level users
• Provides second-line investigation and diagnosis
• Resolves and closes incidents/service requests as per help desk procedures & allocated timelines
• Escalates unresolved incidents/service requests within agreed timescales
• Logs all relevant incident, service request, and asset details per help desk procedures
• Communicates with the leads and managers regarding incident progress
• Ensures tickets are always updated until issues are resolved
• Complies with global IT policies
• Liaises with Capgemini IT support groups and 3rd party providers when necessary
• Performs installation, personalization, and staging of PCs
• Performs IMAC (Install, Move, Add and Change)
• Conducts hardware and software maintenance and support
• Manage onsite New Hire Onboarding (where needed)
• Supports various ad-hoc initiatives/projects/audits and asset inventory
• Provides Onsite Support for all IT related incidents
• Coordinates with Provisioning and Depot for hardware repair and swaps
• Assists with Security Officer on IT security issues and Audits
• Assists local Server Team when server maintenance is required
• Creates/maintains process documentation where required
• Provides Special Events coverage pre/post regular work hours
• Local network support and/or assists Group Network team
• Hardware/software setup, installation, configuration, upgrades, monitoring, and troubleshooting

• Windows and Mac OS support
• Android\IOS mobile device support
• Computer and networking hardware support
• strong Troubleshooting Skills
• Solid understanding of the IT Service Management concepts such as SLA, OLA, MTTR, ITIL
• Audio Visual equipment including Polycom, Cisco, MS Surface Hub, and other presentation technologies
• Experience in handling tickets within Ticket Management and Asset Management Systems, such as BMC Remedy / Client IT Service Manager / Service Now
• Take complete ownership of the tasks at hand and adhere to agreed timelines
  
  Qualifications:
  • Minimum Education: 2-year Degree in Computer Sciences or relevant field
  • 3-5 years direct work experience preferred
  
  
  • Behavior:
    • Fluent in English (spoken and written)
    • Willingness to work flexible hours and travel when needed
    • Initiative
    • Ability to write technical support documentation a plus
    • Excellent customer interface skills
    • Good interpersonal communication skills
    • Understanding of customer satisfaction principles and practices
    • Team player
    • Ability to work under pressure
    • Good organizational and time management skills
    • Good analytical and problem-solving skills
    • Maintains strong attention to detail in high-pressure situations
    • Strong communications skills, both written and oral
  
  Qualifications:
  • Minimum Education: 2-year Degree in Computer Sciences or relevant field
  • 3-5 years direct work experience preferred
  
  Behavior:
  • Fluent in English (spoken and written)
  • Willingness to work flexible hours and travel when needed
  • Initiative
  • Ability to write technical support documentation a plus
  • Excellent customer interface skills
  • Good interpersonal communication skills
  • Understanding of customer satisfaction principles and practices
  • Team player
  • Ability to work under pressure
  • Good organizational and time management skills
  • Good analytical and problem-solving skills
  • Maintains strong attention to detail in high-pressure situations
  • Strong communications skills, both written and oral