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UI/UX Designer
Ref No.: 25-01211
Location: Iselin, New Jersey
Job Description:
  • Design and implement end-to-end service experiences and draft service blueprints to enhance direct and indirect experiences for product features of moderate complexity
  • Collaborate with cross-functional teams to identify user needs, preferences, and expectations and ensure the development of inclusive and accessible products and services
  • Draft journey maps and service blueprints to visualize and optimize service processes, touchpoints, and interactions and identify areas for improvement and innovation
  • Participate in workshops to gather information from customers to understand where improvements can be made along the customer journey
  • Assist in the creation of experience maps and service prototypes that illustrate customer journeys
  • Operate with an iterative design mindset as you incorporate user feedback and insights to continuously improve the overall customer journey experiences of our offerings

Nice to Have
  • Financial services experience
  • User experience research experience
  • Experience supporting enterprise applications for back-office specialists
  • Experience collaborating with architecture, product, technology, data, and business partners