Role name: SAP Customer Service Consultant

Work Location: Newark, CA (Onsite)

Contract Role

Key Responsibilities:

• Lead and support SAP S/4HANA implementations focused on Customer Service (CS), SD, and related modules.
• Analyze client requirements and design end-to-end SAP solutions tailored to automotive service processes.
• Collaborate with cross-functional teams to deliver transformation projects including:
• Spare parts and warranty management
• Dealer performance and service process excellence
• Integration with OEM systems and legacy platforms
• Participate in RFPs, solution architecture, and business case development.
• Conduct workshops, training sessions, and provide post-implementation support.
• Create proof-of-concepts and integrate SAP with other ERP systems as needed.

• MBA or equivalent from Tier 1/2 business schools (preferred).
• 2–6 years of hands-on experience in SAP S/4HANA CS, SD, or related modules.
• Proven track record in at least 2–3 large-scale SAP transformation projects.
• Strong understanding of automotive industry processes and customer service operations.
• Excellent problem-solving, communication, and stakeholder management skills.
• Ability to work in a fast-paced, global consulting environment.