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Software Architect
Ref No.: 25-00804
Location: chicago, Illinois
Position Type:Contract
Job Description:
  • Lead the technical design of D365 CE (Sales, Service) solutions aligned with business processes and transformation goals.
  • Define and implement scalable, secure, and extensible CRM architecture.
  • Ensure alignment with the Calandra End-State Architecture and integration with D365 F&O via Dual-write.
  • Platform Modernization & Customization
  • Oversee the migration from legacy CRM (AX 2009) to D365 CE for B2B and B2C operations.
  • Configure and customize D365 CE using Power Platform, plugins, workflows, and Power Automate.
  • Enable out-of-the-box features and extend capabilities using custom development where needed.
  • Integration & Data Flow
  • Design and implement integrations with:
  • Shopify, Espresa, Paymentech, SendGrid
  • Databricks Lakehouse for Pet Registry and Microchip Registry
  • Microsoft Dataverse and Customer Insights
  • Ensure real-time data synchronization and robust API-based integrations.
  • AI & Customer Experience Enablement
  • Support deployment of Microsoft Copilot for AI-powered customer interaction summaries and forecasting.
  • Enable data-driven insights through integration with Dataverse and Power BI.
  • Collaboration & Delivery Support
  • Work closely with enterprise architects, functional leads, and development teams to ensure cohesive delivery.
  • Provide technical leadership and mentorship to CRM developers and integration specialists.
  • Participate in code reviews, solution validation, and performance tuning.
  • Required Skills & Experience:
  • 10+ years of experience in CRM solution architecture and development, with 5+ years in Microsoft Dynamics 365 CE.
  • Expertise in:
  • D365 Sales, Customer Service, Power Platform
  • Azure Integration Services, Dataverse, Dual-write
  • Plugin development, JavaScript, Power Automate, and custom connectors
  • Experience in large-scale CRM implementations and data migrations.
  • Strong understanding of enterprise integration patterns and cloud-native architecture.
  • Preferred Qualifications:
  • Microsoft Certified: Dynamics 365 + Power Platform Solution Architect Expert
  • Experience with Databricks, Microsoft Copilot, and Customer Insights
  • Familiarity with IPPD 365 or similar delivery frameworks
  • Expected Outcomes:
  • A robust, scalable, and integrated CRM platform supporting B2B and B2C operations
  • Seamless data flow and real-time synchronization across enterprise systems
  • AI-enabled customer engagement and data-driven decision-making
  • High-quality, maintainable technical solutions aligned with business goals