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Java with AWS
Ref No.: 25-00027
Location: Iselin, New Jersey
# Position Creation Date of Mphasis Mphasis Resent Changes QLS Strategy LOB/Project Name Priority (High/Medium/Low/Closed) Skill Skill % # of Position Position ID (A) Primary Recruiter/Secondary Recruiter Location (BW) Comments Detailed JD Intensity
1 1/10/2025 QLS 1.0 CCB High Amazon Connect Developer - 6 416438, 416439, 416440, 416441, 416442, 416443 Vinayak Gore Delaware, New Jersey and Plano TX Rate: $ 75- $85 Job Summary

We are seeking a highly skilled and experienced Senior Engineer in Amazon Connect and AWS Expert to join a dynamic team and assist with migration from legacy contact center system to Amazon Connect. In this role, you will be responsible for the assessment, design, development, and implementation of complex contact center solutions leveraging Amazon Connect platform. You will work closely with cross-functional teams, including product, engineering, and operations to deliver high-quality, innovative, secure and scalable solutions that meet the evolving needs of the business in a hyper-growth environment.

Key Responsibilities

• Design, develop, and implement complex contact center solutions utilizing the full suite of Amazon Connect features, including IVR/contact flows, queues, agents, and integrations.
• Develop and implement custom integrations with CRM systems (Salesforce, ServiceNow etc.,), ERP Systems, Alert & Monitoring systems and other business applications.
• Optimize contact center performance by analyzing call flow data, identifying bottlenecks, and implementing improvements to reduce call handling times and improve customer satisfaction.
• Configure and manage Amazon Connect features, including voice and chat capabilities, speech recognition, text-to-speech, and outbound dialing.
• Stay abreast of the latest advancements in contact center technology and Amazon Connect features.
• Provide technical support, troubleshoot and resolve technical issues related to Amazon Connect and its integrations.

Job Qualifications

• Amazon Connect Expertise:
o Deep understanding of Amazon Connect core features and capabilities including Contact Lens.
o Proven experience in designing and implementing complex contact flows, including advanced routing logic, speech recognition, and text-to-speech using AWS LEX bots, Polly etc.
o Strong understanding of Amazon Connect's integration capabilities with other AWS Services, such as Lambda, SQS, SNS etc.
o Experience with Amazon Connect's API's and SDK's
• AWS Experience:
o Solid experience with AWS infrastructure and services, including ECS, S3, Lambda, Aurora PostgreSQL, Dynamo DB etc.,
o Experience with AWS Security best practices.
• CRM Integrations and 3rd Party Integrations
o Proven experience integrating Amazon Connect with various CRM system (Salesforce, ServiceNow etc.,)
o Experience with CRM API's and data models
o Good to have experience integrating with WFM systems like Verint.
• Technical Skills
o Strong programming skills using Java, Spring Boot
o Experience with SQL and NoSQL databases (e.g., AWS RDS, Dynamo DB, Aurora etc.,)
o Experience working in Agile environments (Jira)
o Strong experience with DevOps practices and CI\CD (Terraform, Jenkins, Spinnaker, Git etc.,)
o Experience and understanding of security protocols and systems (e.g., Active Directory, IAM, SAML, SSO etc.,) in line with legal and regulatory requirements (PCI DSS, PII, HIPPA, GDPR etc.,)
o Good experience and knowledge of networking concepts and protocols especially in telephony environment.
• Other Qualifications:
o Excellent problem-solving and analytical skills
o Strong communication and interpersonal skills
o Ability to work independently and as part of a team

Required Experience
• 5+ Years of experience in Contact Center technologies and Cloud Architecture
• 5+ Years of hands-on experience Amazon Connect and AWS
• 2+ Years of experience using Terraform

Nice to have
• Experience with Genesys On-Premises contact center system
• Experience with contact center migrations
• Experience with cloud migrations
• Experience with AI/ML technologies especially AWS Transcribe, Bedrock, Comprehend, Sagemaker etc
• Related AWS Certifications

Required Education

Bachelor's degree in computer science, Information Systems, or equivalent education or work experience
2 1/10/2025 QLS 1.0 CCB High Java with AWS - 8 416453,416454, 416455,416456, 416457,416458, 416459, 416460, 416461, 416462, 416463, 416464 Jatin Yadav / Athik Ahmed Delaware, New Jersey and Plano TX Rate: $75 to $82 Job Summary

We are seeking a highly skilled and experienced Integrations and API Developer with strong foundation in AWS cloud technologies to join a dynamic team and assist with migration from legacy contact center system to Amazon Connect. In this role, you will be responsible for the assessment, design, development, implementation and maintaining robust, scalable integrations between our applications and third-party systems. You will play a critical role in building and managing API's and interfaces that enable seamless data exchange and communications across our technology stack. You will work closely with cross-functional teams, including product, engineering, and operations to deliver high-quality, innovative, secure, and scalable solutions that meet the evolving needs of the business in a hyper-growth environment.

Key Responsibilities

• Design, develop and implement RESTful API's and microservices using AWS services like API Gateway, Lambda, and ECS etc.,
• Design API's with a focus on performance, scalability, reliability and security.
• Develop and maintain integrations with various systems, including CRM's (Salesforce, ServiceNow), ERP, and other third-party applications.
• Develop and maintain data pipelines and ETL processes using AWS services like S3, Glue, Kinesis, SQS, SNS etc.
• Ensure the security, reliability, and performance of all integrations and API's.
• Participate in all phases of software development lifecycle, including design, development, testing, deployment, support and maintenance.
• Conduct performance tuning, and optimization of API's to handle high traffic and large volumes of data.
• Collaborate with cross-functional teams, including product managers, engineers, and QA to gather requirements and deliver high quality solutions.
• Troubleshoot and resolve integration issues, ensuring timely resolution of any problems.
• Stay up-to-date with the latest AWS technologies and best practices.
• Contribute to the improvement of our development processes and tools.

Job Qualifications

• Strong AWS Experience:
o Deep understanding of AWS core services, including ECS, S3, Lambda, RDS, Dynamo DB etc.,
o Experience with AWS security best practices, including IAM, VPC and Security Groups.
o Good understanding & knowledge of load balancing, traffic distribution, AWS Route 53, Direct Connect.
o Experience with serverless computing and microservices architecture.
o Strong experience with containerization and orchestration leveraging services like ECS, EKS, Fargate, Docker, Kubernetes etc.,
• API Development Expertise:
o Proven experience in designing, developing, and documenting RESTful API's using industry-standard methodologies. (e.g., OpenAPI/Swagger)
o Experience with API security best practices, including authentication, authorization, rate limiting etc.,
o Experience with API Gateways and service mesh technologies.
• Integration Experience:
o Proven experience in integrating applications with various systems, including CRM's (Salesforce, ServiceNow etc.,) , ERP's and other third-party applications.
o Integrations experience with logging, monitoring and observability tools. (e.g., AWS CloudWatch, CloudTrail, Splunk, Datadog, Prometheus, Grafana, Dynatrace)
o Experience with data integration patterns and technologies. (e.g., ETL, ELT)
o Experience with messaging patterns, message queues, and event-driven architectures.
• Software Development Skills:
o Strong programming skills in Java, Spring Boot, Rest Template, WebClient etc.
o Experience with SQL and NoSQL databases. (e.g., AWS RDS, Dynamo DB, Aurora, Redshift etc.,)
o Experience working in Agile environments (Jira).
o Strong experience with DevOps practices and CI\CD. (Terraform, Jenkins, Spinnaker, Git etc.,)
o Experience and understanding of data privacy, data protection, security protocols and systems. (e.g., Active Directory, IAM, SAML, SSO etc.,) in line with legal and regulatory requirements (PCI DSS, PII, HIPPA, GDPR etc.,)
o Strong experience in Code Quality, API performance and security testing and knowledge of tools like (Postman, JMeter, BlazeMeter, Fortify, Raven, Sonar etc.,)
o Good experience and knowledge of networking concepts and protocols.
• Other Qualifications:
o Excellent problem-solving and analytical skills.
o Strong communication and interpersonal skills.
o Ability to work independently and as part of a team.

Required Experience
• 8+ Years of experience in Software Development.
• 5+ Years of experience with AWS cloud technologies.
• 5+ Years of experience in Rest API API development and integration.
• 2+ Years of experience building AWS Lambda functions.
• 2+ Years of experience using Terraform.

Nice to have
• Experience with Genesys On-Premises contact center system.
• Experience with Amazon Connect.
• Experience with contact center migrations.
• Experience with cloud migrations.
• Experience with AI/ML technologies especially AWS Transcribe, Bedrock, Comprehend, Sagemaker etc.,
• Related AWS Certifications.

Required Education

Bachelor's degree in computer science, Information Systems, or equivalent education or work experience
3 1/10/2025 QLS 1.0 CCB High Java with AWS - 4 416461, 416462, 416463, 416464 Vineet Sharma Delaware, New Jersey and Plano TX Rate: $75 to $82 Job Summary

We are seeking a highly skilled and experienced Integrations and API Developer with strong foundation in AWS cloud technologies to join a dynamic team and assist with migration from legacy contact center system to Amazon Connect. In this role, you will be responsible for the assessment, design, development, implementation and maintaining robust, scalable integrations between our applications and third-party systems. You will play a critical role in building and managing API's and interfaces that enable seamless data exchange and communications across our technology stack. You will work closely with cross-functional teams, including product, engineering, and operations to deliver high-quality, innovative, secure, and scalable solutions that meet the evolving needs of the business in a hyper-growth environment.

Key Responsibilities

• Design, develop and implement RESTful API's and microservices using AWS services like API Gateway, Lambda, and ECS etc.,
• Design API's with a focus on performance, scalability, reliability and security.
• Develop and maintain integrations with various systems, including CRM's (Salesforce, ServiceNow), ERP, and other third-party applications.
• Develop and maintain data pipelines and ETL processes using AWS services like S3, Glue, Kinesis, SQS, SNS etc.
• Ensure the security, reliability, and performance of all integrations and API's.
• Participate in all phases of software development lifecycle, including design, development, testing, deployment, support and maintenance.
• Conduct performance tuning, and optimization of API's to handle high traffic and large volumes of data.
• Collaborate with cross-functional teams, including product managers, engineers, and QA to gather requirements and deliver high quality solutions.
• Troubleshoot and resolve integration issues, ensuring timely resolution of any problems.
• Stay up-to-date with the latest AWS technologies and best practices.
• Contribute to the improvement of our development processes and tools.

Job Qualifications

• Strong AWS Experience:
o Deep understanding of AWS core services, including ECS, S3, Lambda, RDS, Dynamo DB etc.,
o Experience with AWS security best practices, including IAM, VPC and Security Groups.
o Good understanding & knowledge of load balancing, traffic distribution, AWS Route 53, Direct Connect.
o Experience with serverless computing and microservices architecture.
o Strong experience with containerization and orchestration leveraging services like ECS, EKS, Fargate, Docker, Kubernetes etc.,
• API Development Expertise:
o Proven experience in designing, developing, and documenting RESTful API's using industry-standard methodologies. (e.g., OpenAPI/Swagger)
o Experience with API security best practices, including authentication, authorization, rate limiting etc.,
o Experience with API Gateways and service mesh technologies.
• Integration Experience:
o Proven experience in integrating applications with various systems, including CRM's (Salesforce, ServiceNow etc.,) , ERP's and other third-party applications.
o Integrations experience with logging, monitoring and observability tools. (e.g., AWS CloudWatch, CloudTrail, Splunk, Datadog, Prometheus, Grafana, Dynatrace)
o Experience with data integration patterns and technologies. (e.g., ETL, ELT)
o Experience with messaging patterns, message queues, and event-driven architectures.
• Software Development Skills:
o Strong programming skills in Java, Spring Boot, Rest Template, WebClient etc.
o Experience with SQL and NoSQL databases. (e.g., AWS RDS, Dynamo DB, Aurora, Redshift etc.,)
o Experience working in Agile environments (Jira).
o Strong experience with DevOps practices and CI\CD. (Terraform, Jenkins, Spinnaker, Git etc.,)
o Experience and understanding of data privacy, data protection, security protocols and systems. (e.g., Active Directory, IAM, SAML, SSO etc.,) in line with legal and regulatory requirements (PCI DSS, PII, HIPPA, GDPR etc.,)
o Strong experience in Code Quality, API performance and security testing and knowledge of tools like (Postman, JMeter, BlazeMeter, Fortify, Raven, Sonar etc.,)
o Good experience and knowledge of networking concepts and protocols.
• Other Qualifications:
o Excellent problem-solving and analytical skills.
o Strong communication and interpersonal skills.
o Ability to work independently and as part of a team.

Required Experience
• 8+ Years of experience in Software Development.
• 5+ Years of experience with AWS cloud technologies.
• 5+ Years of experience in Rest API API development and integration.
• 2+ Years of experience building AWS Lambda functions.
• 2+ Years of experience using Terraform.

Nice to have
• Experience with Genesys On-Premises contact center system.
• Experience with Amazon Connect.
• Experience with contact center migrations.
• Experience with cloud migrations.
• Experience with AI/ML technologies especially AWS Transcribe, Bedrock, Comprehend, Sagemaker etc.,
• Related AWS Certifications.

Required Education

Bachelor's degree in computer science, Information Systems, or equivalent education or work experience
4 12/20/2024 Only FTC role open now QLS 3.0 CCB High Mainframe with IMS DB with CICS Strong IMS and CICS Profiles required 1 414719 Vinayak Gore Wilmington DE Rate - $65 - $70
8+ Years Exp
Only FTC		 "Required qualifications, capabilities, and skills.

• Hands-on practical experience in system design, application development, testing, and operational stability
• Proficient in coding in one or more languages.
• Experience in developing, debugging, and maintaining code in a large corporate environment with one or more modern programming languages and database querying languages.
• Overall knowledge of the Software Development Life Cycle.
• Solid understanding of agile methodologies such as CI/CD, Application Resiliency, and Security
• Hands on experience in IBM-Z/OS COBOL, CICS,IMS DB/DC, DB2, VSAM, JCL, CA7, Changeman/Endeavor Mainframe application development suits and IBM WebSphere MQ messaging solution.
• Experience in creating API using zO/S connect & Kafka integration is a plus.
• Demonstrated knowledge and work experience on AWS is a plus.

Preferred qualifications, capabilities, and skills
• Familiarity with modern front-end technologies
• Knowledge on banking domain & credit card is a plus.
• Exposure to cloud technologies
• Exposure to JAVA"

This Project needs strong technical skill as well as need to perform L3 Support –

Perform L3 support
Perform Maintenance and support activities
Able to provide support on Weekend (rotation basis)
Support nature is 13*7 (rotation basis)
Flexible to work in Shift ( 2 PM to 11 PM). This is mostly for week in month
Able to co-ordinate with offshore team
Good knowledge of Support process.		 EP3 removed on 12/5/2024
EP2 applied on 12/9/2024
Ep2 removed on 12/13/2024
EP3 Applied on 12/18/2024
EP3 removed on 12/26/2024
5 11/20/2024 QLS 3.0 CCB High Camunda Architect Integration Architect: 60%
Camunda Architect: 40%		 1 411923 Jatin Yadav Columbus, OH Rate- $100 - $110 per hour Camunda 8 Technology Architect:

Good communication, ability to articulate and research
Setup enterprise architecture principles, guidelines and tollgates and design frameworks for organization wide implementations.
Good working knowledge Scalability and performance of distributed architecture, Microservice orchestration and straight-through-processing with even-driven-architecture
Hands-on knowledge and experience on Camunda 8 self-managed installation, multi-tenant architecture, performance management, building integration components aligned to Camunda Connector SDK using Java.
Hands on working experience with Java, BPMN, SpringBoot, Camunda 8, Camunda 7 , AWS, Containerization (EKS)
Good understanding of IAM, LDAP, SSO solutions for APIs and applications.
Ability to define, design and build framework extensions using java.

Integration Architect – who understands Java Stack and distributed architecture / Event driven architecture, Microservices orchestration and STP , AWS & EKS based deployments.
Camunda Architect – Camunda 8 Architecture and installation and hosting with basic understanding on BPMN, Workflows etc. (our current team may need to self-prepare for Camunda 8 topics)		 EP3 Started on 1/3/2025
EP3 Stopped on 1/9/2025