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ServiceNow Discovery Engineer
Ref No.: 23-00351
Location: Malvern, Pennsylvania
Position Type:Contract
Title: ServiceNow Discovery Engineer
Location: Malvern, PA
Desired start date: Immediate


Cloud Discovery experience is MUST!
Responsibilities
ServiceNow Discovery Engineer, who will work as part of a team to Client and graphically mapping of the various network, infrastructure and application components and their inter-relationships that support successful delivery of Vanguard's most critical business services.
This role will partner with Business and Technical service owners to gather data and requirements for Discovery and will work to ensure the Discovery tooling is configured to collect the necessary data to support critical functions
The data will be used to enable a variety of operational excellence-related capabilities to improve the availability of Vanguard's most critical services and continuously improve the customer experience with each service.

In this role you will:
  • Plan, design, deploy, and manage ServiceNow Service Discovery solutions for both On-Premises and Cloud resources Manages the Service Discovery infrastructure, including schedules, credentials, mid-servers and patterns.
  • Create and maintain Discovery related documentation Design, develop, and deploy new Discovery functionality Ensure that Discovery is performing as expected Ensure Discovery meets it requirements, including schedule scope, schedule completion and CMDB data population
  • Define, create, and monitor Discovery health reports and dashboards Identify, investigate, and resolve Discovery issues in a timely manner Ensure Service Mapping meets both the current and anticipated scope
  • Develop and maintain plans for both project and operational activities and provide project or operational briefings / updates as needed Self-motivated to keep learning more about the ServiceNow platform, capabilities and best practices and apply/share them with teammates
  • Accountability to own and deliver the work assigned to you according to the timeline
  • Highly effective teamwork and collaboration skills in a matrixed organization
  • Strong people interaction skills regardless of audience
  • Strong analytical and organizational skills
  • Attention to detail; a high bar for quality results Ability to juggle multiple tasks in parallel with an awareness for evolving prioritization Strong written and verbal communication skills Desired
Qualifications:
ServiceNow Certified System Administrator (CSA) ServiceNow Certified Implementation Specialist (CIS) Discovery Proven Experience with ServiceNow Cloud Discovery AWS and or Azure Experienced in the System Development Life Cycle (SDLC) processes including customer requirement analysis and system design Strong experience with JavaScript, BitBucket, Bamboo, Kubernetes, Python and Yaml Ability to design and implement integrations using ServiceNow Integration Hub and custom integration using REST API etc. to enrich CMDB Ability to perform ServiceNow platform development using ServiceNow APIs, ServiceNow Workflows, UI Pages, UI Macros, Business Scripts, Client Scripts, UI Scripts, UI Actions, UI Policies, Script Includes and Security Rules

What it takes:
Minimum of 3-5+yrs technical experience
Bachelor's degree preferred, but not required