Description Summary
The Application Support Engineer is a technical position that support OFS Digital applications for the different Oilfield disciplines.

The Applications Support Engineer needs to have experience with supporting applications that have services-based architectures; strong communication skills, and a motivation to achieve results in a fast-paced environment.

Essential Responsibilities:

Providing technical application support for enterprise-level systems
Deploying application upgrades/patches in production and test environments
Troubleshooting application alerts from monitoring tools and performing RCAs
Middleware Admin(Weblogic)
Building and maintaining Linix,AWS/Azure public cloud infrastructure for application platforms
Participating in Capacity planning, system performance monitoring, resource utilization trending and incident and change management
Co-ordinating with various on-prime and cloud infrastructure partners for Server, Network, Database, service-related incidents, and projects
Writing tutorials, how-to videos, and other technical articles for the customer community and knowledgebase articles and keep them up to date
Writing tutorials, how-to videos, and other technical articles for the customer community and knowledgebase articles and keeping them up to date
Working on critical, complex customer problems that may span multiple services
Participating in 24x7 on-call rotation and working with global teams
Collaborating with cross functional stakeholders
Providing mentorship and guidance to team members

Qualifications/Requirements:
Bachelor's Degree in Computer Science or "STEM Majors (Science, Technology, Engineering and Math)
7+ years of experience in application support
Expert in performance monitoring and capacity management of enterprise systems using various tools
4+ years of Hands-on experience with Public Cloud-based applications, technologies and tools, deployment, monitoring, and operations, such as Docker, Kubernetes, Prometheus, Grafana, Kibana, etc.
Experience with standard IT security practices such as identity and access management, least privileges policies, data protection, encryption, certificates, and key management
Experience with networking technologies such as VPCs, Load Balancers, Firewalls, and web standards (REST APIs, security mechanisms, etc.)
Experience with WebLogic or similar application server technology administration
Extensive experience with working on Linux servers and shell scripting for process automation
Experience in RDBMS and NoSQL database technologies
Change management and Incident management process

Desired Characteristics:
Technical engineer with extensive experience in solving challenging issues in high pressure environment
Excellent communicator, works well in a team environment, and welcomes challenges
Self-starter with ability to manage multiple priorities in a fast-paced work environment
Strong problem solving and analytical skills demonstrated the ability to assimilate the latest information and understand complex topics
2+ years of experience in Real Time Applications
2+ Apache Cassandra or similar NoSQL database technologies
Experience in DevOps, CICD processes and technologies
Knowledge of VMware and other virtualization platforms
Must be committed to customer service and ability to work in team-oriented environment
Global support experience
Oil and Gas experience is desired

Soft Skills:
Strong oral and written communication skills
Strong business analysis and problem-solving skills
Proactively engages with cross-functional teams to resolve issues and design solutions using critical thinking and analytical skills and best practices
Ability to interact at all levels of the organization and with other businesses
Must be committed to customer service and ability to work in a team-oriented environment.