Job Responsibilities:

1. Develop training, communication and leadership engagement strategies and tactical plans; integrate with project management office (if applicable) and consulting on project deadlines.
2. Identify internal and external key stakeholders to analyze requirements and define support structure to drive end-user adoption.
3. Perform change assessments and ensure communication and training plans effectively support implementation of business technology changes across Client.
4. Work closely with senior stakeholders to help them understand systemic issues, getting feedback and support for improvement initiatives
5. Consult Client IT Team by prioritizing change requests and facilitating gap analyses
6. Define training roadmaps, track the preparation of learning training materials, and conduct end-user training
7. Design a communications plan and manage the appropriate and timely communications to drive adoption
8. Define, measure, and report success metrics
9. Provide mentoring, coaching, and feedback to team; share best practices and lessons learned.
10. Grow change advocacy within the broader organization, helping establish champion/change agent networks across Client to promote the use of business technology tools and adoption of change during implementation projects
11. Acts as "our customer's best service provider at all times thereby ensuring Client Technologies is the customer's first choice for service.
12. Performs other duties and responsibilities as requested or required.


Job Skills Requirements:
Communication Ability to share important information, both verbally and visually, in a clear and succinct manner to both wide and targeted audiences
Initiative Engages in proactive behavior and looks for opportunities
Adaptability Responds effectively to changes in situation or information
Analytical Thinking Logically break down problems and looks for solutions
Solid team leadership, team building and facilitation skills
Proficient use of Microsoft Outlook, Excel, Word and PowerPoint skills
Solid understanding of Project Management concepts, ability to manage team tasks to achieve deadlines and delegate task completion " "


" "1. Provide on-site and on call support to McDonald's innovation pilot stores.
2. Technical analysis and defect triaging of store issues.
3. Prepare the RFM changes, test it in the lab with QA and deploy to the stores.
4. Hardware re-image, software upgrades and release deployment to pilot stores.