Job responsibilities

Monitoring Tools Admin SME:
• Strong knowledge of monitoring tools architecture, Implementation & integration in on-perm & Cloud env
• Experience in administration and support of one or more of the following monitoring tools Zenoss, Apica, BMC Truesight, Impact Manager
• Configure and deploy monitoring solutions using above tools
• Hands on experience in installation & upgrade of monitoring components
• Manage and support integrations with Service Now and Orchestration tools
• Excellent understanding of monitoring and Event management work flow
• Exposure to monitoring dashboards
• Understanding of IT infrastructure concepts involving Server, Database, Network devices, Application
• Responsible for gathering monitoring requirement across Application, Server & Database
• Prepare and maintain Operational SOP and guide internal team members
• Lead development and manage process Improvement, procedures and system documentation
• Collaborate with & provide guidance to application development teams and infrastructure teams to ensure they are kept current on monitoring technology developments, best practices, and new initiatives
• Develop & maintain strong partnership with infrastructure, application development and production support organizations to ensure the successful execution of monitoring capabilities
• Coordinate with Engineering and other technology groups regarding rollout, support and product life cycle activities of products.
• Ability to prepare & present monthly/weekly progress reports to client

Skill Required: Zenoss, Apica, BMC Truesight, Impact Manager, BMC Patrol