Job Description: Application Administrator II - MicroStrategy
Location: SCOTTSDALE (US:85250), AZ (Need to relocate within a month)

Essential Duties and Responsibilities:
• Perform Application Administration for Discount Tire's AWS hosted MicroStrategy environment according to team best practices.
• Evaluate and deploy MicroStrategy software packages to stage and production environments
• Participate in the configuration and maintenance of user access.
• Perform basic patch testing, deployment, and maintenance activities
• Perform basic disaster recovery testing for applications
• Troubleshoot basic problems to define and resolve MicroStrategy system, application and/or customer issues
• Manage assigned environment, recommends modifications to address issues with performance or security
• Monitor system activity and recommends parameter tuning
• Provide basic technical assistance to services and operations teams
• Provide input to created documentation for internal support teams
• Stay current on the latest industry technologies, trends, and strategies
• Assist employees, vendors, or other customers by answering questions related to application procedures and services
• Complete work in a timely and accurate manner while providing exceptional customer service
• Other duties as assigned

Qualifications:

• Minimum of 3 years' experience in general administration of production and development MicroStrategy environments
• Knowledge of MicroStrategy package deployment including knowledge of deployment package objects
• Experience supporting AWS MySQL RDS and Redshift databases
• Knowledge building and supporting Linux servers hosted at AWS
• Knowledge of support for custom MicroStrategy mobile applications
• Familiarity with Chef based DevOps server configurations at AWS
• Familiarity with CI/CD pipeline-based software deployment using Jenkins
• Experience managing S3 buckets at AWS potentially using CLI
• This position requires a minimum of three years of MicroStrategy application server experience
• General knowledge of the following: server operating systems, server topologies, server hardware, and security is required.
• Working knowledge of Microsoft Office, including skills with Word and Excel are necessary
• Basic understanding of network components and function is required
• Retail (IT) experience preferred
• Ability to meet established service levels, availability, performance, data privacy, and security guidelines is necessary
• This position requires good verbal and written communication skills.
• The ability to work efficiently under pressure, accurately meet deadlines and present a professional demeanor is essential.
• Ability to work independently and in a team is vital.
• Customer service skills, including the ability to manage and respond to different customer situations while maintaining a positive and friendly attitude are essential.
• Maintaining confidentiality, treating others with respect and upholding Company values are key attributes.
• In addition, organizational and problem-solving skills, a can-do attitude, and the ability to adjust to changing requirements are essential.
• Proven ability to respond to different organizational situations while maintaining a positive and friendly attitude is necessary.

Educational Requirements:

This position requires a Bachelor's degree in Computer Science, Computer Information Systems, Information Technology, IT Software Engineering or related technical field or equivalent work experience