We urgently need three (3) Credit Card Fraud Analyst resources to support the oversight of the bank's Credit Card Fraud Processing.

Responsibilities:

• Address and resolve complex problems brought to the attention of the Credit Card Fraud (CCF) Team and investigate a wide variety of issues and requests to include gathering additional information, contacting other departments and branches, and work with bank personnel and external partners at all levels
• Responsible for reconciling, reviewing and escalating fraud trends to Risk partners. Determine the degree of operational risk and/or fraudulent conduct when reviewing suspect fraud.
• Identify and escalate to management other compliance or operational concerns.
• Respond to inquiries received from branch/department personnel bank-wide, clients, non-clients, and other financial institutions.
• Respond to internal escalation from Retail Bank, Customer Advocate Team and Office of the President.
• Responsible for reviewing new and existing customer accounts for fraud risks.
• May assist with the examination of accounts for fraudulent/erroneous information and evaluate potential loss situations.
• Approve action to be taken based on predefined procedures or escalating to management for review.
• Close accounts/cards; handle limited volume of inbound/outbound and/or escalated calls, resolve client questions from branch personnel, external customers or vendor

Knowledge/Experience:

• Prior experience with credit card fraud preferred
• Knowledge of Regulation Z preferred
• Prior claims processing and alert processing is helpful
• Understand regulatory impacts associated with credit card fraud
• Understanding and application of technical principle, theories, and concepts in performing identified risk

Abilities:

• Excellent verbal and written communication skills required as role may require customer facing and involves senior bank leadership interactions
• High level of attention to details and thoroughness in work performed
• Ambitious and focused
• Technical-minded