JOB DESCRIPTION

Role

The role of the business analyst is to define business functions, processes and requirements for client marketing and commerce systems. Candidates should have experience working with clients to elicit functional requirements, define user experience needs and effectively communicating those requirements to the technical team. Business Analysts enable the transformation and performance improvement of an enterprise, with respect to people, process, and technology, by providing relevant capabilities, processes and tools. Business Analysts structure, analyze and visualize an enterprise's current state, design, and functional gaps. They visualize the future state, design, and guide the change process from current to future state.

Key Responsibilities

• Responsible for gathering business requirements from business users, and helping them flesh out those requirements to a detailed level that all can easily understand

• Responsible for documenting those business requirements in a way that effectively conveys the required functionality to the customer and to the technical staff.

• Responsible for insuring that the technical staff thoroughly and accurately understands the business requirements, and interprets those requirements correctly into technical specifications.

• Responsible for tracking progress on delivery of specific features to the customer, and addressing any business issues that arise during the development process.



Key Skills and Experience

• 5+ years of relevant professional experience and a Bachelor Degree in a relevant area; or without a degree, three additional years of relevant professional experience (8+ years total)

• Minimum of 2 years' experience with Adobe Experience Manager (AEM) as an implementer or a client business user

• Ability to apply consulting skills to solve a client business problem

• Able to communicate and present complex issues with assurance and confidence

• Demonstrates the use of consulting skills including: questioning, listening, ideas development, permission and rapport, and influencing

• Strong written and oral communications skills

• Ability to understand complex business problems and offer meaningful solutions

• Prior training in Adobe Experience Manager

• Adobe Certified Expert (ACE) Business Practitioner a plus.