Responsibilities:
Review planned web and mobile changes with development teams, to identify Tealeaf impacts and create Tealeaf technical design.
Configure Tealeaf data capture and masking
Implement Tealeaf tracking events, and create dashboards/reports
Implement Tealeaf replay configuration, and lead replay optimization, for both web page and native screens (iOS, Android)
Lead collaboration with the development teams as they build Tealeaf-compatible pages and APIs.
Configure and manage Tealeaf data processing pipeline
Perform Tealeaf data analysis, reporting on customer journey/experience for our various digital assets.
Conduct exploratory analysis to identify and present improvement opportunities on the customer journey/experience for our various digital assets.
Provide user coaching on the use of Tealeaf and best practices.
Conduct Tealeaf administration, optimization, planning, and maintenance tasks.
Implementation of Tealeaf for new digital assets, server installation, and installing/configuring new Tealeaf modules, versions, and patches.