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IT Business Analyst
This role will focus initially on driving the development of superior e-commerce solutions targeting the needs of customers across industries and geographies. Audeee is a cutting-edge application for managing the delivery of conformity assessment accreditation services, and the centerpiece of digital transformation.The successful applicant will play a key role in driving this initiative.
This role requires an individual with a broad and rounded experience, successful in a matrix leadership setting, and equally confident debating strategies and roadmaps with the business or analyzing process problems or detailed implementation issues with Devops experts and engineers. · Build strong relationships with both business and technology stakeholders. · Foster, enhance and maintain an open and collaborative team environment · Partner with Business and Product Designers to ensure that a compelling vision for our service offering is created, socialized and agreed. · Help the business identify unmet opportunities, propose new solutions, draft initial specifications · Research third party technologies in relevant areas such as Search, Machine Learning, Content Management, E-Commerce. · Partner with third party vendors and engineers to identify and select technology components that could be adopted as part of the overall solution · Collaborate with the business to agree and complete product implementation roadmaps by identifying key milestones and recommended sequence for implementation · Organize and drive sprint zero activities and planning ensuring that sufficient project definition and user stories are in place to provide a meaningful multi-sprint roadmap · Ensure that scrum routines are operating effectively and that the scrum board and any associated plans and documentation are well maintained · Guide and coordinate project implementation plans with internal teams and third parties · Work closely with the QA Automation engineer to ensure that appropriate testing is being coordinated and executed prior to release. · Use JIRA, Confluence and other tools to manage changes in project scope and schedule · Report and escalate unresolvable issues, delays, resource constraints, and other blockers or bottlenecks to senior management as needed · Guide and coordinate project go-live plans with internal teams and third parties REQUIRED EXPERIENCE · Experience eliciting and defining system and user requirements through observation, interviews, and analysis. · Experience interviewing non-technical end users to determine and document current business process flows · Experience in translating requirements into Epics and User Stories with detailed acceptance criteria · Experience operating efficiently with Agile/Scrum Methodologies and principles · Experience with teams building web applications · Experience working with CRM like Microsoft Dynamics 365 · Understanding of DevOps technologies and frameworks · Experience using Jira, Confluence, roadmapping tools such as Aha! · Scrum Master Certification a plus · Development and Scripting experience a plus · 5+ years experience in Project Leadership and Business Analysis in a corporate environment · 3+ years experience in e-commerce or other digital platform creation · 3+ years experience working in a truly Agile environment · Highly motivated, enterprising, excellent team player, also able to work autonomously · Solid understanding of Software Development Lifecycle, DevOps, and Agile Development Methodologies · Strong problem solving, troubleshooting and analytical skills, with the ability to distill signal from noise · Previous experience in Business / Systems Analysis · Experience in analyzing data to draw business-relevant conclusions with data visualization techniques and tools · Excellent written and verbal communication skills including technical writing skills · Excellent customer facing and internal communication skills · Solid organizational skills including attention to detail and multi-tasking · Capable of enforcing processes and procedures · Ability to document issues and remedies/solutions · Strong desire to find ways to improve solutions, systems, and processes · Internally motivated, able to work effectively both independently and in a team environment · Bachelor's degree in computer science or equivalent - The BA/PM partners with the client to help drive and communicate a crisp strategic vision for the Technology Department and for the Institute regarding innovation and technology solutions. - The BA/PM elicits, interprets and understands the needs of the Institute and its business lines. The BA/PM will work directly with the lines of business to assess needs, prepare roadmaps, gather detailed requirements and participate in the end to end development of projects, epics and user stories. - The BA/PM ensures active participation from both the Technology Department and the business through Product Owners, and manages effort, estimates, and project schedules. They work as an independent resource, interacting daily with all levels of management and staff, providing strong leadership and an open channel of communication. - As a Business Analyst they work closely with Product Owners as part of the Scrum Team to develop User Stories for the lines of business. - As a Project Manager they also work closely with the DevOps, Agile, and Release Management leads to ensure that methodologies, technologies and automation are implemented for all development efforts, and that the team is operating effectively and efficiently.
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