Job Description:

Role - Genesys IVR Developer

Location Piscataway NJ / Harrison NY

• 6+ years of working in a Contact Center environment
• Perform IVR configuration and other relevant configuration in the Genesys Contact Center platform in Private/Public cloud (AWS)
• Participate and assist in the development of operational policies, standards and procedures for contact center services
• Support BA to translate business requirements and features into technical solutions for deployment
• Perform basic IVR and Call-Center-as-a-Service (CcaaS) testing and support in functional and integration testing
• Be responsible for configuring, maintaining, and troubleshooting Genesys platform for IVR, routing, Co-browsing, Virtual hold, Screen pops.
• Integrate Genesys with other enterprise applications, third party systems via APIs
• Assist the Operations and Support team with the telecommunications and IP telephony infrastructure support
• Closely communicate with customers and various team members, stakeholders during project delivery
• Serverless development experience including complex integrations with Amazon Lex, Lambda, Redshift, Aurora, Kinesis and Dynamo DB