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Java Production Support Consultant
Ref No.: 21-02135
Location: Wayne, New Jersey
Title: Java Production Support Consultant
Location: US (Charlotte, Minneapolis)
Long term Contract

6+ years of working experience on Incident, Event and Problem Management.
Production Support Experience is MUST.
  • Experience in working on job scheduling tools like Autosys
Knowledge of ticketing tools BMC Remedy/ Service Now.
Experience in basic scripting and automations.
Ability and willingness to learn new tools
This role will not involve hands on code development. However, need to have good understanding of SDLC & coding
Responsibilities
Ensuring 24x7 availability of business critical environment
Perform day to day monitoring of applications, initiate troubleshooting/mitigation of issues reported from alerts, health check failures etc.
Work on Splunk, App Dynamics, Client APM and other Availability Management tools.
Handle major incidents and outages independently
Must be familiar with ITIL and Agile framework
Ability to manage the bridge calls with customers on technical issues/pages.
Excellent Written and Verbal communication skills for customer interaction
Skills
Minimum 6+ experience working on Incident, Event and Availability management.
Hands on Experience using infrastructure and application monitoring tools such as AppDynamics, Splunk, Netcool etc.
Experience working knowledge of JAVA.
Experience within a customer support environment.
Keep abreast with new tools / technologies and providing recommendations for process improvements
Self-disciplined, self-motivated and the ability to organize and prioritize time effectively
Must be able to work in a fast paced environment.