Title: Java Production Support Consultant
Location: US (Charlotte, Minneapolis)
Long term Contract
 
·         6+ years of working experience on Incident, Event and Problem Management.
·      Production Support Experience is MUST.

• Experience in working on job scheduling tools like Autosys

·         Knowledge of ticketing tools BMC Remedy/ Service Now.
·         Experience in basic scripting and automations.
·         Ability and willingness to learn new tools
·         This role will not involve hands on code development. However, need to have good  understanding of SDLC & coding
 Responsibilities
·         Ensuring 24x7 availability of business critical environment
·         Perform day to day monitoring of applications, initiate troubleshooting/mitigation of issues reported from alerts, health check failures etc.
·         Work on Splunk, App Dynamics, Client APM and other Availability Management tools.
·         Handle major incidents and outages independently
·         Must be familiar with ITIL and Agile framework
·         Ability to manage the bridge calls with customers on technical issues/pages.
·         Excellent Written and Verbal communication skills for customer interaction
 Skills
·         Minimum 6+ experience working on Incident, Event and Availability management.
·         Hands on Experience using infrastructure and application monitoring tools such as AppDynamics, Splunk, Netcool etc.
·         Experience working knowledge of JAVA.
·         Experience within a customer support environment.
·         Keep abreast with new tools / technologies and providing recommendations for process improvements
·         Self-disciplined, self-motivated and the ability to organize and prioritize time effectively
·         Must be able to work in a fast paced environment.