Job Summary/Description

Around 12-15 years of IT experience in customer service technologies including Contact center cloud based Products, solution design and implementation.

Also experienced in omni-channel and AI/Client solutions

Experience includes people and team management, enterprise architecture and technical leadership.

Experience with Conducting Cloud contact center solutions road map sessions with business leadership, vendor architecture and sales support

Providing digital experience, business automation solutions using AI/Client as well as contact center technologies

Managing software evaluations for cloud migrations for customer service channels

Setting up pilots and POC for solution evaluations and further migration to production solutions

Required Skills:

Amazon Connect, Contact Flow Design, Lambda Integration, Lex Integration, Call Center Routing, AWS, Lambda, Step Functions, LEX, Polly, Transcribe, S3, Dynamo, Athena, Kinesis, CloudWatch, Cloud Forma

Experience:

AI/Client, POC ,customer service technologies: 10 years (Required), Contact Flow Design ,Call Center Routing ,Lambda Integration: 10 years (Required), Amazon Connect , AWS: 10 years (Required),