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Service Desk Consultant
Ref No.: 20-01747
Location: NYC, New York
Position Type:Contract
ResponsibilitiesResponsibilities
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Support audio and video equipment in conference rooms
  • Manage and monitor internal assets to ensure accurate inventory records
  • Determine the best solution based on the issue and details provided by customers
  • Walk the customer through the problem-solving process
  • Direct unresolved issues to the next level of support personnel
  • Record events and problems and their resolution in logs
  • Follow up on outstanding requests and ensure timely resolution
  • Pass on any feedback or suggestions by customers to the appropriate internal team
  • Identify and suggest possible improvements on procedures
Qualifications / Minimum qualifications
  • Bachelor's degree in Computer Science or other computer-related field.
  • Post graduate in Engineering or Technology with Computers or IT stream.
Preferred qualifications
  • Proven experience as a help desk technician or other customer support role
  • Tech savvy with working knowledge of office automation products, databases and remote control
  • Good understanding of computer systems, mobile devices and other tech products
  • Excellent communication skills
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Support audio and video equipment in conference rooms
  • Manage and monitor internal assets to ensure accurate inventory records
  • Determine the best solution based on the issue and details provided by customers
  • Walk the customer through the problem-solving process
  • Direct unresolved issues to the next level of support personnel
  • Record events and problems and their resolution in logs
  • Follow up on outstanding requests and ensure timely resolution
  • Pass on any feedback or suggestions by customers to the appropriate internal team
  • Identify and suggest possible improvements on procedures
Qualifications / Minimum qualifications
  • Bachelor's degree in Computer Science or other computer-related field.
  • Post graduate in Engineering or Technology with Computers or IT stream.
Preferred qualifications
  • Proven experience as a help desk technician or other customer support role
  • Tech savvy with working knowledge of office automation products, databases and remote control
  • Good understanding of computer systems, mobile devices and other tech products
  • Excellent communication skills