Follow the client support process defined during transition, Status reporting, Knowledge Management, maintain run books and knowledge articles, Incident Management / Service Request fulfillment, Follow Incident Management root cause analysis and escalation process, Hands on Service request fulfillment or routing to appropriate teams for fulfillment, Application Maintenance (Change Management) , Assist in hardware/software/application maintenance releases, Monitoring, Monitoring application alerts to ensure critical alerts are addressed/escalated.

Skills:

Should 5+ years Application support experience and 1+ year as a Lead

Strong understanding of ITIL / best practices for supporting a production environment, Ability to work with global teams across multiple shifts

Application development background with knowledge on Java technologies

Experience in Devops environment

Experience in Azure cloud platform

Knowledge in power shell scripting

Knowledge in Linux open source environment