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Technical Writer
Ref No.: 19-01621
Location: Cary, North Carolina
Position Type:Contract
  • Cross sell initiatives which include working with marketing to implement banner images to help drive sales utilization
  • CMS Projects which include defining content that is flexible vs. data driven, defining folder structure for the CMS system, defining the rules of display for the content when applicable
  • Manage content in multiple content management systems
  • Have an understanding of how the end to end web experience works for 50+ products offered for various group customers
  • Have a deep knowledge of our admin system which includes various indicators (100+) and what they do on the website as they change the web experience for the end user
  • Manage the day to day work that comes in on a weekly basis on top of the project work already being worked on. This includes 100+ requests per year.
  • Thoroughly test every project to ensure all the content is displaying as expected and the rules around the content are working correctly
  • Work with various attorneys to complete the legal review of our website each year which can result in 60+ changes based on legal feedback
  • Build a strong relationship with IT, marketing, legal, account teams, business analysts, and product partners
  • Manage and proofread content for organization's web presence (requires working with content management software)
    Coordinate web projects across departments
    Excellent listening skills and ability to articulate ideas
    Maintain a consistent look and feel throughout all web properties
    Work within a matrix organization, maintain and develop the master content calendar for all web properties
    Copy/edit and proofread all web content
    Assure web-based information is archived for future needs and reference
    Work cooperatively with key team members, clients and vendors
    Basic knowledge of HTML
Required Competencies:
  • Exceptional oral & written communication and organizational skills
  • The ability to build relationships with clients and partners
  • Ability to manage multiple projects in a fast-paced, deadline-driven environment
  • Good team working skills
  • Strong ability to multi-task
  • Demonstrated ability to manage stress
  • Ability to "think out of the box " to generate innovative process improvements
  • Proven ability to build consensus and work effectively within a matrix organization.
  • Passion, Integrity and Energy!