Responsibilities:
·         Level 2 troubleshooting and resolution of system problems.
·         Working knowledge of performance monitoring, etc. Possess the verbal and written skill need to making recommendations based on results.
·         Attention to detail while following approved change management procedures.
·         Presenting customers with recommendations regarding hardware and systems software.
·         Installing hardware and software, maintaining appropriate maintenance levels and tuning.
·         Evaluating, recommending, installing and configuring hardware and software to meet customer requirements
·         Responding to outages both during normal business hours and in an after-hours, on-call rotation.
·         Willingness to coordinate and interfacing with outside vendors, end users, and international team members, and service providers to resolve issues.
·         Pro-active, hands-on, self-starter a must.
·         Willingness to thrive and succeed in a fast-paced, dynamic 24X7X365 managed services environment.
·         Ability to identify and implement standardized processes across the operating environment.
·         Basic knowledge of hardware and software troubleshooting, service contract management, and issue resolution.
·         Producing documentation for use in configuration, repair and troubleshooting of hardware, software and network operating systems.
·         Expertise in Windows operating system, IIS, SSL, AD
·         Basic understanding of Virtualization (VMware, Citrix and Windows RDS),
Required Skills:
·         Basic understanding of public, private and hybrid cloud solutions.
·         Basic understanding of automation using DevOps tools.
·         Basic understanding of using PowerShell and scripting.
·         Expertise in Windows operating system, IIS, SSL, AD
·         Basic understanding of Virtualization (VMware, Citrix and Windows RDS),
Nice to Have Skills

• Experience in Windows Clustering
• Certifications relating to desktop virtualization.
• Infosec experience
• Azure certifications
• Certification in Windows / Messaging or cloud services
• Linux/Unix knowledge is a plus