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Support Enginee
Ref No.: 18-00846
Location: Wayne, New Jersey
 
Role Summary
  • Candidate should have good knowledge of Unix Installation & configuration of OS like Redhat, Centos, Ubuntu.
  • Assist on-site customers during release deployment and with periodic system/application patching
  • Plan, design, install, maintain and troubleshoot highly available Linux systems including development, staging, production and DR environments
  • Conduct Unix systems administration, including performance monitoring/tuning, capacity planning, DR environment availability.
  • Candidate should have basic knowledge of  LVM
  •  knowledge of public , private DNS,  FTP and SFTP servers.
  • Deploy, configure, manage and support web-hosting environments, i.e. Apache, Tomcat for production, staging, development and test environments while supporting development teams
  • Administer and monitor SAN storage systems
  • Create and maintain systems and procedures documentation
  • Maintain, update and configure performance monitoring system.
  • Knowledge of ITIL process.
  • Candidate having knowledge of public and private DNS
  • Candidate having knowledge of FTP and SFTP servers.
 
Duties
  • Technical Support Engineer responsibilities include resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support
  • Taking ownership of customer issues reported and seeing problems through to resolution
  • Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
  • Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams ( Timely closing the tickets and ensuring to meet 100% SLA)
  • Ask customers targeted questions to quickly understand the root of the problem
  • Track computer system issues through to resolution, within agreed time limits
  • Ensure all issues are properly logged
  • Prioritize and manage several open issues at one time
  • Follow up with clients to ensure their IT systems are fully functional after troubleshooting
  • Prepare accurate and timely reports
  • Document technical knowledge in the form of notes and manuals
  • Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
  • Hands-on experience with Windows/Linux/Mac OS environments
  • Ability to diagnose and troubleshoot basic technical issues
  • Familiarity with remote desktop applications and help desk software .
  • Excellent problem-solving and communication skills