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Desktop/chrome
Ref No.: 18-00480
Location: clifton, New Jersey
Operational responsibility for the endpoint management infrastructure utilizing:
  • Microsoft SCCM, WSUS, Active Directory, and Group Policy
  • Microsoft Office 365
  • Design and implement technology solutions for internal customers, and participate in the testing and evaluation of new technologies.
  • Work with the Endpoint Operations Manager to build and execute the vision and strategy for the endpoint environment, including emerging technology, new technical solutions, software, and hardware.
  • Contribute as a subject matter expert or technical resource for projects to deploy various technologies.
  • Assist the operation of a secure and optimized infrastructure by maintaining PC health, through the deployment of client patches and application updates, and reporting thereof.
  • Identify, remediate, and report on security alerts (viruses, malware, compliance, etc.).
  • Assist in software inventory management, and adhere to software licensing compliance.
  • Strategize, advise, implement, and support strategic end-user computing solutions, as assigned.
  • Document technical problems, resolutions, and processes for assigned tasks and projects.
  • Key contributor to the operational effectiveness of the endpoint infrastructure, architecture, and deployment.
  • Provide technical guidance and training to team members.
  • Lead or participate on a variety of cross-functional teams to proactively address support issues.
  • Work closely with peers, senior staff, and leadership to ensure goals are achieved.
  • Follow up on outstanding issues with project teams, strategic business partners and leadership.
  • Work independently with minimal guidance while simultaneously being a collaborative team member striving for team success.
  • Deliver regular status updates to project teams and leadership.
  • Drive continuous improvement of systems and processes, as well as generate innovative approaches and solutions to recurring tasks or trending issues.
  • Provide outstanding customer service. Management & Administration
  • Mitigate risk, and provide consistency and dependability by adhering to policies and procedures for change and incident management.
  • Create and maintain thorough documentation for all endpoint solutions, code, configurations and processes.
  • Act as an escalation point for complex technical issues.
  • Utilize strong organizational, analytical, multi-tasking, and prioritization skills.
  • Provide consistent follow-up on incidents/changes/tasks until final objectives are completed.
  • Advise on and meet project schedules and timelines. .
Skills Required :

  • Experience with troubleshooting and administration of Chrome devices.
  • Support/administration of Windows 7 in a enterprise environment managed via centralized administration tools
  • Experience directly utilizing SCCM or comparable software, specifically with regard to tasks such as software package delivery and the creation of collections, queries, advertisements, and reports.
  • Experience working directly with managed anti-virus and encryption platforms.
  • Experience working with printer queues and driver management in a Windows server/client environment.
Strong written and oral communications skills, specifically technical documentation