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Infrastructure Engineer
Ref No.: 17-01511
Location: Jersey City, New Jersey
Position Type:Contract
Role Purpose
  • The service transition analyst will be required to work closely with the service transition manager and the service manager to ensure all new services are not only fit for purpose but are also fit for use and that the key service deliverables are in place before the service goes live.
  • The service transition analyst will need to be able to tracked and report regularly on key service deliverables throughout the delivery of the new service.
  • The service transition analyst will need to work closely with key stakeholders to support the design and implementation of Service Request, Incident, Inventory Management and Billing processes, helping document the relevant work instructions and knowledge documents in place.
  • The service transition analyst will need to support any end user testing activities, participating in testing and also co-ordinating test activities in country.
  • The service transition analyst will need to analyse data on the existing Mobile user base and providing supporting information to feed into mobile migration and remediation plans.
  • The service transition analyst will be required to analyse billing reports and produce summary reports on the data.
  • The service transition analyst will need to build good relationships with all the stakeholders involved in delivering the service, including Mobile Services suppliers.
  • The service transition analyst will need to engage with Brokerage Firm employees on any queries relating to the migration of mobile services and provide supporting information on the processes that need followed.


Person Specification
  • ITIL foundation certificate.
  • Experience of working in a global organisation preferably spanning infrastructure, applications and/or operational environments.
· Experience of supporting service transitions or services within large corporate organisations, including a high level understanding of service acceptance processes.
  • An understanding of how to create and amend Service Request, Incident and Inventory processes.
  • Experience of end user and collaboration technologies.
· Good knowledge of risk and control environment, able to understand how controls need embedded into processes.
· Customer service experience – experience of producing knowledge documents.
· Analytical skills, able to report, trend and present data.
· Highly competent with Microsoft Excel and PowerPoint.
  • Any knowledge of Mobile Device Management solutions and Mobile Contracts would be beneficial.