Job Summary

We are seeking an experienced AWS Telephony / IVR DevOps Engineer to design, implement, and operate CI/CD pipelines and Infrastructure-as-Code supporting telephony platform. This role is responsible for enabling fully automated deployments, Terraform-based infrastructure standardization, CloudFormation-to-Terraform modernization, and operational readiness in regulated Healthcare and Telecommunications environments.

Key Responsibilities

CI/CD Pipeline Engineering

• Create, manage, and operate CI/CD pipelines for application and platform deployments.
• Ensure all deployable artifacts (Lambdas, Amazon Connect resources, configuration, platform components) are deployed exclusively through pipelines.
• Implement promotion flows, approvals, and SDLC-aligned gating for QAT and downstream environments.
• Support branching and promotion strategies required for QAT, TST, and higher environments.

Infrastructure as Code (IaC)

• Create Infrastructure-as-Code templates using Terraform to provision AWS resources required for the telephony platform.
• Design and maintain modular, reusable Terraform templates aligned with platform and SRE standards.
• Translate existing CloudFormation templates into Terraform as part of IaC modernization and standardization.
• Ensure environment-specific configuration and isolation (data, endpoints, resources) is handled via IaC.

Platform Enablement & Operational Readiness

• Enable platform readiness to support Amazon Connect, IVR workflows, and serverless application deployments.
• Provision and support core platform resources required for QAT (e.g., data stores, shared resources, output artifacts).
• Establish observability hooks (monitoring, dashboards, alarms) consistent with existing telephony environments.
• Maintain and evolve deployment runbooks covering pipelines, infrastructure, validation, and rollback processes.

Collaboration & Delivery Support

• Partner with Architects, SREs, Developers, and QA to support qualification, testing, and promotion of telephony enhancements.
• Support SDLC definition for QAT usage, including entry/exit criteria and deployment cadence agreements.
• Assist teams in diagnosing deployment or environment-related issues during qualification cycles.

Required Skills & Experience

Core Technical Requirements

• Strong experience creating and managing CI/CD pipelines (GitLab preferred).
• Strong hands-on experience with Terraform for AWS infrastructure automation.
• Demonstrated experience converting CloudFormation templates to Terraform.
• Experience supporting AWS platforms used by serverless and application workloads.
• Knowledge of Healthcare IT environments, including regulated delivery, auditability, and change governance.
• Knowledge of Telecommunications and IVR platforms, including contact-center delivery concepts and reliability expectations.